Big Yellow Button - Help and Support FAQs
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Issue: Answer: Follow the instructions on the IT Services page on Gateway using the download entitled 'RAU Email on your laptop'. You can also see: If you have any issues please contact the IT Service Desk in person in the Library, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm). If the above does not answer your question, you could try: Asking a student colleague who has the same device as you and who successfully got their student email on their device.
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EmployerIf your Issue is: Answer: You can also see: | ||
ExamsIf your Issue is: Answer: Your Academic Support Tutor is available to talk to you or you can visit Student Support Services for help. You may be able to have an extension or referral if your work has suffered as a result of the emergency. You should also notify the Exams Officer. Contact email: examinations@rau.ac.uk RAU Academic Regulations are available from the RAU website. If your Issue is: Answer: If your Issue is: Answer: You can also see this link regarding exam stress | ||
Extension or Deferral due to Exceptional CircumstancesIf your Issue is: Answer: https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN Extension/deferral evidence should be sent to extensions@rau.ac.uk. Also speak to your Academic Support Tutor as soon as you can.Student Policies and Procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook The RAU Academic Regulations are available from the RAU website: | ||
ExtremismIf your Issue is: Should I report extremist views being voiced? Answer: Contact details: steve.martin@rau.ac.uk. You can also see this link regarding terrorism: If your Issue is: Answer: Contact details: steve.martin@rau.ac.uk. If your Issue is: Answer: | ||
EyesightIf your Issue is: Answer: You can also see this link about the importance of looking after your eyesight: https://www.sbs.nhs.uk/article/16681/Working-from-home-and-looking-after-your-eyes | ||
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Failed examIf your Issue is: Answer: Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website. RAU Academic Regulations are available from the RAU website: | ||
Failed moduleIf your Issue is: Answer: RAU Academic Regulations are available from the RAU website: | ||
Feedback about the UniversityIf your Issue is:
Answer: If it's programme related start with your Programme Representative, your Academic Support Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message. If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake. The RAU Academic Regulations are available from the RAU website: You can also see: If you still feel that the above does not answer or solve your query then please contact us at tellus@rau.ac.uk. Tell Us is an exclusive service dedicated to acknowledging your voice and triaging your queries or requests so we make sure that you get the answers or actions you require. You should contact the Tell Us Team if:
The Student Complaint Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf | ||