Big Yellow Button - Help and Support FAQs


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A

Absence

academicIf your issue is:  
I have been absent from lectures/exams or intend to be away, what should I do?


Answer: 
If this is the case, you can e-mail absence@rau.ac.uk in Registry who keeps records of all absences.  Please remember to let them know when you have returned to your studies.


You can also see: 
Rules and Regulations on the One stop shop on Gateway


If the above does not answer your question, you could try: 
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

Entry link: Absence

Academic regulations

academicIf your issue is:How is my degree calculated?

Answer:
RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Entry link: Academic regulations

Accommodation

Iinformationf your issue is: 

I'm not happy with my room on campus. 


Answer: 
Visit the Accommodation Office or e-mail accommodation@rau.ac.uk. Someone will arrange to meet with you to discuss the options.  


If the above does not answer your question, you could try:
You can also get advice from the Student Support Services Hub.


If you're looking for alternative accommodation, you can try:
https://urbanfox.info/accommodation/finding-accommodation/

Entry link: Accommodation

ADD / ADHD

healthIf your issue is:
I have ADD or ADHD – who should I tell, what help can I get?


Answer:
Let the university know as far in advance as possible. You can contact the Disability Officer using enable@rau.ac.uk. They will arrange to see you and discuss what adjustments are possible.


You can also see:
The RAU Dyslexia and disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


If the above does not answer your question, you could try:
http://www.nhs.uk/Conditions/Attention-deficit-hyperactivity-disorder/Pages/Symptoms.aspx

Entry link: ADD / ADHD

Addiction

problemIf your Issue is: 
I think I may be addicted to alcohol/drugs/gambling

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.


You can also see:
The Student Support page on Gateway


Entry link: Addiction

Alcohol

problemIf your Issue is:
I think I am drinking too much. Do I have an addiction? What can I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Seeking help early is important, even if it doesn't get more serious. 


You can also see:
The Student Support page on Gateway.

Entry link: Alcohol

Anxiety

healthIf your Issue is:
I am always on edge. I feel anxious all the time. What should I do?


Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. STARs are also based in the Student Support Services Hub and they are there to help you settle in.


You can also see:
The Student Support page on Gateway.


If the above does not answer your question, you could try:
https://www.anxietyuk.org.uk/


Entry link: Anxiety

Asperger’s / Autism

healthIssue:
I have Asperger’s or am on the Autistic spectrum – who should I tell, what help can I get?


Answer:
Let the university know as far in advance as possible. You can contact the Disability Officer using enable@rau.ac.uk. They will arrange to see you and discuss what adjustments are possible.


You can also see:
The RAU Dyslexia and disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/autism/

Entry link: Asperger’s / Autism

ATM (Cash Point)

infoIf your Issue: 
I need to get cash out and its currently 
out of hours

Answer:

There is an ATM on campus. See the Campus Plan (George Wing) https://www.rau.ac.uk/file/rau-campus-map

You can also see:
http://www.nearestcashpoint.co.uk/search/cash-points-in-cirencester-gloucestershire

If the above does not answer your question, you could try: 
https://www.rausu.co.uk/your-union/map-of-ciren


Entry link: ATM (Cash Point)

Attendance

academicIf your Issue is:
I think my attendance record might be wrong.


Answer:
Please contact absence@rau.ac.uk who will be able to help you.
Entry link: Attendance


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