Help and Support


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A

Absence

If your issue is: 

I have been absent from lectures/exams or intend to be away, what should I do?


Answer: 

If this is the case, you can e-mail absence@rau.ac.uk in Registry who keeps records of all absences.  Please remember to let them know when you have returned to your studies.

You can also see: 
'Exam' for the procedure if you are absent from exams. Also, see Rules and Regulations on the One stop shop: https://gateway.rau.ac.uk/course/view.php?id=416%22

If the above does not answer your question, you could try: 

https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook



Academic regulations

If your issue is:
How is my degree calculated?


Answer:

Please be advised that the RAU Academic Regulations are being  amended for the start of the 2018/19 academic year. When they are completed, they will be made available here:




Accommodation

If your issue is:
I'm not happy with my room on campus.

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. She will arrange to meet with you to discuss the options. 


If the above does not answer your question, you could try:
You can also get advice from the Student Support Services Hub.

Please see Gateway for opening times:
https://gateway.rau.ac.uk/course/view.php?id=567

If you're looking for alternative accommodation, you can try:
https://urbanfox.info/accommodation/finding-accommodation/



If your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. She will arrange to meet with you to discuss options and the possibility of moving rooms if necessary. 


If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you. You can also get advice from the Student Support Services Hub.

Please see Gateway for opening times:
https://gateway.rau.ac.uk/course/view.php?id=567



ADD / ADHD

If your issue is:

I have ADD or ADHD – who should I tell, what help can I get?


Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail at  dyslexia.disability@rau.ac.uk. He will arrange to see you and discuss what adjustments are possible.


You can also see:

The RAU disability page:

https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


If the above does not answer your question, you could try:

http://www.nhs.uk/Conditions/Attention-deficit-hyperactivity-disorder/Pages/Symptoms.aspx



Addiction


If your Issue is: I think I may be addicted to alcohol/drugs/gambling


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-18

If the above does not answer your question, you could try:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1




Alcohol

If your Issue is:

I think I am drinking too much. Do I have an addiction? What can I do?

Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Seeking help early is important, even if it doesn't get more serious. 

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-7

If the above does not answer your question, you could try:


Opening hours of Student Support hub https://gateway.rau.ac.uk/course/view.php?id=567#section-1



If your Issue is: My drinking is negativly impacting my life

Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-7


Anxiety

If your Issue is:

I am always on edge. I feel anxious all the time. What should I do?


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. STARs are also based in the Student Support Services Hub and they are there to help you settle in.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-5

If the above does not answer your question, you could try:

https://www.anxietyuk.org.uk/

 

you could also try:

 


Asperger’s / Autism

Issue:

I have Asperger’s or am on the Autistic spectrum – who should I tell, what help can I get?


Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail,  dyslexia.disability@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.


You can also see:

The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:

https://www.nhs.uk/conditions/autism/


ATM (Cash Point)


If your Issue: I need to get cash out and its currently out of hours

Answer:

Campus Plan (George Wing) https://www.rau.ac.uk/file/rau-campus-map

You can also see:

http://www.nearestcashpoint.co.uk/search/cash-points-in-cirencester-gloucestershire


Attendance

If your Issue is:

I think my attendance record might be wrong.

Answer:

Please contact absence@rau.ac.ukwho will be able to help you.



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