Help and Support


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A

Absence

Issue:
I have been absent from lectures/exams or intend to be away, what should I do?

Answer: 
If this is the case, you can E-mail: absence@rau.ac.uk in Registry who keeps records of all absenses. Please remember to let her know when you have returned to studies.  


You can also see: 'Exam' for the procedure if you are absent from exams. Also see Mitigating Circumstances if you need to apply for these because of your absence.

If the above does not answer your question, you could try: https://www.rau.ac.uk/university-life/student-services/student-handbook

Academic regulations

If your Issue is: How is my degree calculated?


Answer:
You will find the full answer in the RAU Academic Regulations (Section 2) in the Academic policies and procedures area of the RAU website.  See https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures for details.

In essence you have to pass all of your modules with 40% or more and your degree classification is calculated as your level 5 average multiplied by 30% and your level 6 average multiplied by 70%. Fail is <40%; Third >40%; 2:2 >50%; 2:1 >60%; 1st >70%.

Accommodation

If your Issue is: I'm not happy with my room on campus.

Answer: Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. She will arrange to meet with you to discuss options. 


If the above does not answer your question, you could try: If you are having problems with off site accommodation you will need to speak to your landlord/agent who may be able to help you. You can also get advice from the Student Support Servcies Hub. Please see Gateway for opening times. https://gateway.rau.ac.uk/course/view.php?id=567

If you're looking for alternative accommodation, you can try:
https://urbanfox.info/accommodation/finding-accommodation/


If your Issue is: I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:

Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. She will arrange to meet with you to discuss options and the possibilty of moving rooms if necessary. 

If you are having problems with off site accommodation you will need to speak to your landlord/agent who may be able to help you. You can also get advice from the Student Support Servcies Hub. Please see Gateway for opening times: https://gateway.rau.ac.uk/course/view.php?id=567


ADD / ADHD

Issue:

I have ADD or ADHD – who should I tell, what help can I get?


Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail at john.conway@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.


You can also see:

The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


If the above does not answer your question, you could try:

http://www.nhs.uk/Conditions/Attention-deficit-hyperactivity-disorder/Pages/Symptoms.aspx


Addiction


If your Issue is: I think I may be addicted to alcohol/drugs/gambling


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-18

If the above does not answer your question, you could try:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1



Alcohol

If your Issue is:

I think I am drinking too much. Do I have an addiction? What can I do?

Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Seeking help early is important, even if it doesn't get more serious. 

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-7

If the above does not answer your question, you could try:

http://www.drinkaware.co.uk/

Opening hours of Student Support hub https://gateway.rau.ac.uk/course/view.php?id=567#section-1



If your Issue is: My drinking is negativly impacting my life

Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-7

Anxiety

If your Issue is:

I am always on edge. I feel anxious all the time. What should I do?


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. STARs are also based in the Student Support Services Hub and they are there to help you settle in.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-5

If the above does not answer your question, you could try:

https://www.anxietyuk.org.uk/

 

you could also try:

http://www.ocdaction.org.uk/ 

Asperger’s / Autism

Issue:

I have Asperger’s or am on the Autistic spectrum – who should I tell, what help can I get?


Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail, john.conway@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.


You can also see:

The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:

http://www.nhs.uk/Conditions/Autistic-spectrum-disorder/Pages/Introduction.aspx

ATM (Cash Point)


If your Issue: I need to get cash out and its currently out of hours

Answer:

Campus Plan (George Wing) https://www.rau.ac.uk/sites/files/rau/field/field_document/RAU_Map-A4-December%202016.pdf

You can also see:

http://www.nearestcashpoint.co.uk/search/cash-points-in-cirencester-gloucestershire

Attendance

If your Issue is:

I think my attendance record might be wrong.

Answer:

Please contact absence@rau.ac.ukwho will be able to help you.


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