If you have any issues please contact the IT Service Desk in person in the Library, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).
If the above does not answer your question, you could try:
Asking a student colleague who has the same device as you and who successfully got their student email on their device.