Feedback about the University

infoIf your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email

If it's programme related start with your Programme Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU.

 There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

The RAU Academic Regulations are available from the RAU website:

You can also see: 

If you still feel that the above does not answer or solve your query then please contact us at Tell Us is an exclusive service dedicated to acknowledging your voice and triaging your queries or requests so we make sure that you get the answers or actions you require. You should contact the Tell Us Team if: 

  • You have a suggestion or comment regarding something you feel strongly about, with relation to the University or your experience as a student. 
  • You are not sure who to contact with regards to an enquiry, request or concern.
  • You have not heard back from a member of staff or department within an adequate amount of time and you feel this is your last resort.
  • You feel the nature of your concern is something you would like to remain confidential or anonymous to others.

The Student Complaint Procedure here:

» Big Yellow Button - Help and Support FAQs