If your Issue is: I think I have an eating disorder
Answer: Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student
Support page on Gateway). Getting help early is really important.
Issue: How can I get my RAU emails on my PC and mobile device?
Answer: Follow the instructions on the IT Services page on Gateway using the download entitled 'RAU Email on your laptop'.
You can also see: If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).
If the above does not answer your question, you could try: Asking a student colleague who has the same device as you and who successfully got their student email on their device.
Emergencies
If your Issue is: I need an ambulance/the police/ fire brigade.
Answer: In a life threatening emergency call 999 or 112 from an international mobile and always tell the Porters lodge or Security so that they can direct them to you quickly. From 7am - 8pm ring 01285 652531, from 8pm - 7am 07960031821 or Whatsapp if there is no phone signal.
Employer
If your Issue is:
My job
is stopping me attending
Answer:
Your
Personal Tutor will be able to help you with this. Sometimes it is a matter
of balance. You might have taken on too much work or your employer might have
unrealistic expectations regarding your employment. Either way, your Personal
Tutor will be able to help
If your Issue is: I cannot attend an exam due to an emergency? What can I do?
Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. See if you can have an extension or referral if your work has suffered as a result of the emergency
If your Issue is: I need adjustments for my exams e.g. a reader or compute
Answer: Let the university know as far in advance as possible using enable@rau.ac.uk. The accessibility will arrange to see you to discuss what adjustments are possible.
Extension or Deferral due to Exceptional Circumstances
If your Issue is:
I was
unable to submit my work on time due to an unexpected issue. What can I do?
Answer:
Visit
Student Support Services Hub where you will be able to drop in and speak to
someone who can offer advice and support. Student Support Services will talk
you through an extension or deferral due to exceptional circumstances if your work is being affected by an
unexpected occurrence. Also speak to your personal tutor as soon as you can.
Student policies and procedures:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook
If your Issue is: Should I
report extremist views being voiced?
Answer:
Report
it to the SPOC (single person of contact) which is Julie Tottle, Student
Support Services Manager who is based in the Student Support Services Hub.
Report
it to the SPOC (single person of contact) which is Julie Tottle, Student
Support Services Manager who is based in the Student Support Services Hub.
If your Issue is: If you
see supicious behaviour and are worried about an immidate threat
Answer: Report
it to the Porters Lodge or security team who will contact the police if
necessary.
If
Issue
If your Issue is:
If your Issue is: