Big Yellow Button - Help and Support FAQs
Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL
C |
|---|
Careers
Answer: You can also see: If the above does not answer your question, you could try: | ||
If your Issue is:Chaplaincy
If your Issue is: Are there opportunities to worship on campus? Answer: Our multi-faith chaplaincy aims to support all students and staff at the University. Our Chapel of St George the Martyr is situated in the Quad and is open to all students for worship, music, reflection and meditation on a daily basis. To find our more about our multi-faith chaplaincy please check here: https://www.rau.ac.uk/university-life/support-and-wellbeing/faith-rau | ||
Cheating
Answer: This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarise yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic Policies and Procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-proceduresYou are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further. | ||
If your Issue is:Clubs If your Issue is:What clubs are on offer as I have a particular interest in joining one? Answer: See the Student Support page on Gateway and the Student Handbook for details. | ||
Collusion If your Issue is:Is team work collusion? Answer: Collusion is defined within the Academic Policies and Procedures area of the RAU website.
| ||
Complaints If your Issue is: Answer: If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next year's intake. The RAU Academic Regulations are available from the RAU website: The Student Complaints Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017_0.pdf | ||
Consent and rape If your Issue is:I woke up to find someone having sex with me…is this rape? Answer: You can also see: | ||
Council Tax If your Issue is:I've been sent letters asking me to pay but I'm a full time student. Answer: Registry will be able to produce a letter for you to show to the council. First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac.uk to request a council tax letter. You will then be able to show this letter to the council. Another link you can try is: | ||
Counselling
Answer: Out of term time counselling is also available through Cotswold Counselling Service. You can also see: If the above does not answer your question, you could try: | ||
If your Issue is:Covid-19If your Issue is: I think I may have Covid-19. Answer: You can also see: The latest advice on Covid19 is here: https://www.nhs.uk/contact-us/ | ||