Big Yellow Button - Help and Support FAQs


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C

Careers

academicIf your Issue is:

I need help to find a job or placement

I don’t know what to do after I graduate and need some help

Answer:
Contact the RAU Careers Service at careers@rau.ac.uk, or during term time call in to EJ01 in the Student Hub.

You can also see:  
The Careers page on Gateway.

If the above does not answer your question, you could try: 

The following websites are aimed at students and graduates and cover a wide range of careers-related issues:

Prospects

Targetjobs

Next Step Support



Chaplaincy

information

If your Issue is:

Are there opportunities to worship on campus?

Answer: 

Our multi-faith chaplaincy aims to support all students and staff at the University. Our Chapel of St George the Martyr is situated in the Quad and is open to all students for worship, music, reflection and meditation on a daily basis. 

To find our more about our multi-faith chaplaincy please check here: https://www.rau.ac.uk/university-life/support-and-wellbeing/faith-rau



Cheating

acadmicIf your Issue is:
I've been called to a cheating hearing!

Answer:

This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarise yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic Policies and Procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures  

You are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further.



Clubs

infoIf your Issue is:

What clubs are on offer as I have a particular interest in joining one?


Answer:
Visit the Student Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub.

See the Student Support page on Gateway and the Student Handbook for details:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook


Collusion

academicIf your Issue is:

Is team work collusion?

Answer:

Collusion is defined within the Academic Policies and Procedures area of the RAU website.


For further Information try:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Complaints

problem

If your Issue is:
I'm not happy about something at University - how do I make a complaint? 

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student. complaints@rau.ac.uk. If it's programme related start with your Programme Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

The Student Complaints Procedure here:  https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf  


Consent and rape

problemIf your Issue is:
I woke up to find someone having sex with me…is this rape?

Answer:
Active consent by all parties is required for sex to be consensual.  Talk to someone you trust and/or Student Support services. If you want help immediately outside of office hours contact the Porters Lodge dedicated 24/7 emergency landline 01285 889834 and they will be able to contact the Duty Officer for you.  

You can also see:
https://www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/

http://www.glosrasac.org/


Council Tax

infoIf your Issue is:
I've been sent letters asking me to pay but I'm a full time student 

Answer:

Registry will be able to produce a letter for you to show to the council.  First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac to request a council tax letter.  You will then be able to show this letter to the council.

Another link you can try is:

https://urbanfox.info/finances/council-tax/


Counselling

healthIf your Issue is:
Where can I see a counsellor?


Answer:
The University provides a free in-house counselling service. In term time contact one of our Counsellors:  Emma Wingate at emma.wingate@rau.ac.uk ((Wed - Fri) or Celia Povey at celia.povey@rau.ac.uk (Mon-Fri).  If you do not receive a reply, please email student.services@rau.ac.uk.

Out of term time, counselling is available through Cotswold Counselling Service. 

You can also see:  
The Student Support page on Gateway and Student Support Services staff for wellbeing drop in sessions.

If the above does not answer your question, you could try: 
Cotswold Counselling Service, wellbeing and counselling.

You can also see:
The Student Support page on Gateway


Credit card bill

problemIf your Issue is:
I can't pay my credit card bill

Answer:
Please email financial.support@rau.ac.uk who will be able to advise you. 

You can also see:
http://www.moneysavingexpert.com/students/student-guide




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