Big Yellow Button - Help and Support FAQs


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D

Divorce

problemIf your Issue is: 
My parents are splitting up and I need someone to talk to


I am in the process of getting divorced and need some support


Answer:

Drop into the Student Support Services Hub in the Emrys Jones Centre where you will be able to speak to someone who can offer advice and support. Student Support Services will talk you through if an extension or deferral is possible if your work is being affected by family circumstances. 


You can also see:
See the Student Support page on Gateway and the One Stop Shop on Gateway


Doctor

healthIf your issue is:

I need to see a doctor


Please see Health / Medical Centre and Emergencies


Driving licence

infoIf your Issue is:
I just got 4 points on my licence!


Answer:
Make sure you contact your Car Insurance provider and notify them as if you do not this may make your car insurance void.


Driving summons

infoIf your Issue is: 
I have a summons - what should I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and support.


You can also see:
The Student Support page on Gateway



Drugs

helathIf your Issue is:
I'm struggling to say no


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and support you. 


You can also see:

Student Support page on Gateway
http://www.talktofrank.com/are-you-under-the-influence


Drunk driving

problemIf your Issue is:
I've just been caught drunk driving!

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you. 

You can also see: 
The Student Support page on Gateway.




Dyslexia / Dysgraphia /Dyscalculia

healthIf your issue is:
I have dyslexia – what should I do?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub in the Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk 

You can also see: 

The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/dyslexia/



E

Eating disorders

healthIf your Issue is:
I think I have an eating disorder

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you.  Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student Support page on Gateway). Getting help early is really important.

You can also see this link:
https://www.beateatingdisorders.org.uk/tips


Email

infoIssue:
How can I get my RAU emails on my PC and mobile device?

 

Answer

Follow the instructions on the IT  Services page on Gateway  using the download entitled 'RAU Email on your laptop'. 


You can also see
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).

 

If the above does not answer your question, you could try:
Asking a student colleague who has the same device as you and who successfully got their student email on their device.




Emergencies

infoIf  your Issue is:
I need an ambulance/the police/ fire brigade!


Answer:
In a life threatening emergency call 999 or 112 from an international mobile - always tell the Porters Lodge or Security so that they can direct them to you quickly. From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am 07960031821.  There is also a dedicated 24/7 emergency landline 01285 889834.








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