Help and Support


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D

Dyslexia / Dysgraphia

healthIssue:
I have dyslexia – what should I do?

Answer:
Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail,  enable@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.

You can also see:
The RAU Dyslexia and disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/dyslexia/



E

Eating disorders

healthIf your Issue is:
I think I have an eating disorder

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you.  Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student Support page on Gateway). Getting help early is really important.

You can also see this link:
https://www.beateatingdisorders.org.uk/tips


Email

infoIssue:
How can I get my RAU emails on my PC and mobile device?

 

Answer: Follow the instructions on the IT  Services page on Gateway  using the download entitled 'RAU Email on your laptop'. 


You can also see
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).

 

If the above does not answer your question, you could try:
Asking a student colleague who has the same device as you and who successfully got their student email on their device.




Emergencies

infoIf  your Issue is:
I need an ambulance/the police/ fire brigade.


Answer:
In a life threatening emergency call 999 or 112 from an international mobile and always tell the Porters lodge or Security so that they can direct them to you quickly. From 7am - 8pm ring 01285 652531, from 8pm - 7am 07960031821 or Whatsapp if there is no phone signal.







Employer

If your Issue is:

My job is stopping me attending

Answer:

Your Personal Tutor will be able to help you with this. Sometimes it is a matter of balance. You might have taken on too much work or your employer might have unrealistic expectations regarding your employment. Either way, your Personal Tutor will be able to help

Personal tutor student support page on Gateway: https://gateway.rau.ac.uk/course/view.php?id=1383


You can also see:

https://www.savethestudent.org/student-jobs/balancing-a-job-and-study-at-university.html


Exams

academicIf your Issue is:
I cannot attend an exam due to an emergency? What can I do?

Answer:

Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. See if you can have an extension or referral if your work has suffered as a result of the emergency

See Rules and Regulations on the One stop shop


If your Issue is:
I need adjustments for my exams e.g. a reader or compute

Answer:
Let the university know as far in advance as possible using enable@rau.ac.uk. The accessibility will arrange to see you to discuss what adjustments are possible.


If your Issue is:
Help! I'm totally stressed out.

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. You can also speak to your personal tutor or go to the Professional development skills sessions run by Karen Czapiewski (Karen.Czapiewski@rau.ac.uk)

You can also see this link regarding exam stress
http://www.studentminds.org.uk/examstress.html


Extension or Deferral due to Exceptional Circumstances

If your Issue is:

I was unable to submit my work on time due to an unexpected issue. What can I do?

Answer:

Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. Student Support Services will talk you through an extension or deferral due to exceptional circumstances if your work is being affected by an unexpected occurrence. Also speak to your personal tutor as soon as you can. 

Student policies and procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

Academic policies and procedures: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Rules and regulations: https://gateway.rau.ac.uk/course/view.php?id=416%22

You can also see:
Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1

Extremism

If your Issue is:
Should I report extremist views being voiced?

Answer:

Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Services Manager who is based in the Student Support Services Hub.

You can also see this link regarding terrorism:

https://www.gov.uk/report-terrorism



If your Issue is:

I'm concerned a friend is being radicalized

Answer:

Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Services Manager who is based in the Student Support Services Hub.


If your Issue is:
If you see supicious behaviour and are worried about an immidate threat

Answer:
Report it to the Porters Lodge or security team who will contact the police if necessary.

Opening hours for the Student Hub:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1


Eyesight

If your Issue is:

I can't see the screen where do I get my eyes tested?

Answer:

There are numerous opticians in Cirencester. One is available in the large Tesco, where you can make an appointment to see someone.

You can also see this link about the importance of looking after your eyesight:

https://www.nhs.uk/Livewell/Eyehealth/Pages/Lookingafteryoureyes.aspx


F

Failed coursework

academicIf your Issue is:
I failed my course work. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.


RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



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