Answer: Let the university know as far in advance as possible. John
Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an
e-mail, firstname.lastname@example.org. He will arrange to see you to discuss what
adjustments are possible.
If your Issue is: I think I have an eating disorder
Answer: Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student
Support page on Gateway). Getting help early is really important.
You can also see: If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).
If the above does not answer your question, you could try: Asking a student colleague who has the same device as you and who successfully got their student email on their device.
If your Issue is: I need an ambulance/the police/ fire brigade.
Answer: In a life threatening emergency call 999 or 112 from an international mobile and always tell the Porters lodge or Security so that they can direct them to you quickly. From 7am - 8pm ring 01285 652531, from 8pm - 7am 07960031821 or Whatsapp if there is no phone signal.
If your Issue is:
is stopping me attending
Personal Tutor will be able to help you with this. Sometimes it is a matter
of balance. You might have taken on too much work or your employer might have
unrealistic expectations regarding your employment. Either way, your Personal
Tutor will be able to help
Extension or Deferral due to Exceptional Circumstances
If your Issue is:
unable to submit my work on time due to an unexpected issue. What can I do?
Student Support Services Hub where you will be able to drop in and speak to
someone who can offer advice and support. Student Support Services will talk
you through an extension or deferral due to exceptional circumstances if your work is being affected by an
unexpected occurrence. Also speak to your personal tutor as soon as you can.
Student policies and procedures:
If your Issue is: I failed my course work. Can I resit?
Answer: Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.