Big Yellow Button - Help and Support FAQs


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D

Driving summons

infoIf your Issue is: 
I have a summons - what should I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you.


You can also see:
The Student Support page on Gateway.


Entry link: Driving summons

Drugs

helathIf your Issue is:
I'm struggling to say no


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and support you. See the Student Support page on Gateway.


You can also see:
http://www.talktofrank.com/are-you-under-the-influence

Entry link: Drugs

Drunk driving

problemIf your Issue is:
I've just been caught drunk driving!

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you. 

You can also see: 
The Student Support page on Gateway.



Entry link: Drunk driving

Dyslexia / Dysgraphia /Dyscalculia

healthIf your issue is:
I have dyslexia – what should I do?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub in the Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk 

You can also see: 

The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/dyslexia/


Entry link: Dyslexia / Dysgraphia  /Dyscalculia

E

Eating disorders

healthIf your Issue is:
I think I have an eating disorder

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you.  Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student Support page on Gateway). Getting help early is really important.

You can also see this link:
https://www.beateatingdisorders.org.uk/tips

Entry link: Eating disorders

Email

infoIssue:
How can I get my RAU emails on my PC and mobile device?

 

Answer

Follow the instructions on the IT  Services page on Gateway  using the download entitled 'RAU Email on your laptop'. 


You can also see
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).

 

If the above does not answer your question, you could try:
Asking a student colleague who has the same device as you and who successfully got their student email on their device.



Entry link: Email

Emergencies

infoIf  your Issue is:
I need an ambulance/the police/ fire brigade!


Answer:
In a life threatening emergency call 999 or 112 from an international mobile - always tell the Porters Lodge or Security so that they can direct them to you quickly. From 7:00 am - 8:00 pm ring 01285 652531, from 8:00pm - 7:00am 07960031821.  There is also a dedicated 24/7 emergency landline 01285 889834.






Entry link: Emergencies

Employer

problemIf your Issue is:
My job is stopping me attending my lectures

Answer:
Your Personal Tutor will be able to help you with this. Sometimes it is a matter of balance. You might have taken on too much work or your employer might have unrealistic expectations regarding your employment. Either way, your Personal Tutor will be able to help.

You can also see:
https://www.savethestudent.org/student-jobs/balancing-a-job-and-study-at-university.html

Entry link: Employer

Exams

academicIf your Issue is:
I cannot attend an exam due to an emergency. What can I do?

Answer:

Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. See if you can have an extension or referral if your work has suffered as a result of the emergency. 

You should also notify the Exams Officer by emailing examinations@rau.ac.uk.

See Rules and Regulations on the One Stop Shop.


If your Issue is:
I need adjustments for my exams e.g. a reader or computer

Answer:
Let the University know as far in advance as possible using enable@rau.ac.uk. The Disability and Inclusive Learning Advisor will arrange to see you to discuss what adjustments are possible.


If your Issue is:
Help! I'm totally stressed out.

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. You can also speak to your Personal Tutor or go to the Professional development skills sessions run by Karen Czapiewski (Karen.Czapiewski@rau.ac.uk)

You can also see this link regarding exam stress
http://www.studentminds.org.uk/examstress.html

Entry link: Exams

Extension or Deferral due to Exceptional Circumstances

academicIf your Issue is:
I was unable to submit my work on time due to an unexpected issue. What can I do?

Answer:
Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. If your work is being affected by an unexpected occurrence, a member of Support Services will talk you through the extension or deferral due to exceptional circumstances process.

Extension/deferral requests should be sent to extensions@rau.ac.uk

Also speak to your Personal Tutor as soon as you can. 

Student Policies and Procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook 

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Entry link: Extension or Deferral due to Exceptional Circumstances


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