Help & Support (BYB)

If your Issue is:
I think someone has hacked my PC.

Answer:
Contact the IT Service Desk as soon as possible and ask for help.  If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email atIT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).

If your Issue is:
They won't leave me alone!

Answer:
Harassment of any nature is not acceptable at RAU. Your Academic Support Tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the free Hollie Guard personal security app: https://hollieguard.com/

If your Issue is:
Help! I am really struggling with my day-to-day bills.

Answer:
For some students, attending University may be the first time that you have managed your own money and it can be challenging. Should you find yourself in a situation of hardship, contact Financial.support@rau.ac.uk. 

You can also see:

http://www.moneysavingexpert.com/students/student-guide

If your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the Student Handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is: 

Answer: 

Our local GP surgery, Phoenix Health Group, operates a health centre in Chesterton (roughly twenty minutes from campus on-foot).  Students registered as patients with Phoenix Health Group will be allocated a named GP and will have access to the health centre's services. The health centre can support students with a range of needs, for example: contraception, sexual health, long term conditions, mental health support, wound care, immunisations and minor illness. 

The clinic can also provide medical evidence for extenuating circumstances. 

Please click here to check the surgery's opening times on their website.

To register, please visit this page.

If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with.

You can also:
Call 111 for medical advice if you are struggling to get out of the house.

If your Issue is:
Who shares my interests?

Answer:
Visit the Student Union Office which is situated in the Log Cabin next to Cedar Lodge. The SU runs events and societies and are always open to suggestions and ideas for new groups. The Community Assistants also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in the Emrys Jones Centre.

If your Issue is:
I really miss home!

Answer:
Visit Student Support Services Hub where you will be able to talk to someone and they will be able to put you in touch with the Community Assistants who are available to help you settle in. 

You can also see this link regarding advice for freshers: 

https://www.studentminds.org.uk/startinguniversity.html

If your Issue is:
I'm being verbally abused because I'm gay/trans/non-binary.

Answer:
Harassment of any description is not tolerated at RAU.

Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  Contact details: steve.martin@rau.ac.uk. 

You can also use the student.services@rau.ac.uk email. It's important you let someone know what is happening.

You can also see: 

https://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3 or http://www.gglc.co.uk/

If your Issue is:
I've got to go into hospital - what do I do about my studies?

Answer:
Notify your Academic Support Tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a deferral or extension. If this is accepted you will be allowed extra time to submit coursework.

If your Issue is:
I can't get on with a housemate.

Answer:
Visit the Accommodation Office or e-mail hannah.mathison@rau.ac.uk. A meeting will be arranged to discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:
https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:
Opening hours of Student Support hub