Forgotten your password?
If you cannot remember your username:
Your username can be found on your RAU Unicard (ID badge). It is the 8-digit RAU student number.If you have lost your Unicard, please come to Porter's lodge as soon as possible to replace it. Porter's lodge may be phoned on 01285 652531 0700 - 2000 Mon - Sun.
If you cannot remember your password:
You must email it.service.desk@rau.ac.uk from the same email account where you originally received your login information. You would have used this email address when you registered as a student. We use this email address to ensure no one else can reset your password. In this email please include:- That you are requesting a password reset
- Your RAU student number
Please note, we can only reset passwords during the UK working week.