If you cannot remember your username:

Your username can be found on your RAU Unicard (ID badge). It is the 8-digit RAU student number.

If you have lost your Unicard, a replacement can be ordered from registry through the online shop.

If you cannot remember your password:

You must call the IT service desk on 01285 889841 or visit us in person. We are unable to carry out password reset requests via email.

Please ensure you have your student number so that we can easily identify the correct account.
The IT Service Desk normal operating hours are Monday to Friday 8:30 - 17:30.