Help and Support


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H

Hacking

problemIf your Issue is:
I think someone has hacked my PC

Answer:
Contact the IT Service Desk and ask for help.  If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).

Entry link: Hacking

Harrassment

problemIf your Issue is:
They won't leave me alone!

Answer:
Your personal tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the hollieguard personal security app it's free: https://hollieguard.com/


Entry link: Harrassment

Health and safety

infoIf your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the student handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Entry link: Health and safety

Health Centre

healthSee The Clinic


Entry link: Health Centre

Hobbies

infoIf your Issue is:
Who shares my interests?

Answer:
Visit the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They run events and societies and are always open to suggestions and ides for new groups. The STARs also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in Cedar Lodge.

Entry link: Hobbies

Home sickness

probkemIf your Issue is:
I really miss home!

Answer:
Visit Student Support Services Hub in the Log Cabin just by Cedar Lodge where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers:
https://www.nus.org.uk/en/advice/freshers-and-settling-in/homesickness-can-affect-anyone/

Entry link: Home sickness

Homophobia

problemIf your Issue is:
I'm being verbally abused because I'm gay

Answer:
Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Servics Manager who is based in the Student Support Services Hub. Use the wellbeing@rau.ac.uk email. It's important you let someone know what is happening.

You can also seehttps://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3 or http://www.gglc.co.uk/

Entry link: Homophobia

Hospitalization

HealthIf your Issue is:
I've got to go into hospital - what do I do about my studies?

Answer:
Notify your course tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a referral or extension. Once this has been accepted you will be allowed extra time to submit coursework.


See Rules and Regulations on the One stop shop on Gateway

You can also see:

Opening hours of Student Support hub





Entry link: Hospitalization

Housemates

problemIf your Issue is:
I can't get on with a housemate

Answer:
Visit the Accommodation Office  or e-mail sarah.hall@rau.ac.uk. She will arrange to meet you and discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:
https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:
Opening hours of Student Support hub



Entry link: Housemates