Big Yellow Button - Help and Support FAQs


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H

Hacking

problemIf your Issue is:
I think someone has hacked my PC

Answer:
Contact the IT Service Desk as soon as possible and ask for help.  If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


Harrassment

problemIf your Issue is:
They won't leave me alone!

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the Hollie Guard personal security app it's free: https://hollieguard.com/



Health and safety

infoIf your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the Student Handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



Health/Medical Centre

helthIf your Issue is: 
I'm not feeling well where do I go? (also see Emergencies).


Answer: 
The Health / Medical Centre is open during term time (in the corner of the Quad behind main reception). NOTE: Currently an appointment must be made before attending. 

Opening times are:

Term timeSurgery open hours
Monday9:00am - 1:30pm
Tuesday9:00am - 12:00 noon
Wednesday9:00am - 1:30pm
Friday9:00am - 1:00pm

Please telephone the Phoenix GP Surgery on 01285 652056 to make an appointment. If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with.  The Health/Medical Centre can also be contacted for non-emergencies on clinic@rau.ac.uk.

A sexual health clinic operates from the University Health/Medical Centre during term time. 

You can also get advice from the Student Support Services Hub and the main RAU website:

https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre



Hobbies

infoIf your Issue is:
Who shares my interests?

Answer:
Visit the Student Union Office which is situated in the Log Cabin next to Cedar Lodge. The SU runs events and societies and are always open to suggestions and ideas for new groups. The STARs  also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in the Emrys Jones Centre.


Home sickness

probkemIf your Issue is:
I really miss home!

Answer:
Visit Student Support Services Hub where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers: 

https://www.studentminds.org.uk/startinguniversity.html



Homophobia

problemIf your Issue is:
I'm being verbally abused because I'm gay/trans

Answer:
Homophobic or trans harassment is not tolerated at RAU.

Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  Contact details: Email steve.martin@rau.ac.uk. 

You can also use the student.services@rau.ac.uk email. It's important you let someone know what is happening.

You can also seehttps://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3 or http://www.gglc.co.uk/


Hospitalisation

HealthIf your Issue is:
I've got to go into hospital - what do I do about my studies?

Answer:
Notify your Personal Tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a deferral or extension. If this is accepted you will be allowed extra time to submit coursework.


See Rules and Regulations on the One Stop Shop on Gateway

You can also see:

Opening hours of Student Support hub






Housemates

problemIf your Issue is:
I can't get on with a housemate

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. A meeting will be arranged to discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:
https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:
Opening hours of Student Support hub