If your Issue is: I think someone has hacked my PC
Answer: Contact the IT Service Desk and ask for help. If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk(open Monday to Friday from 8:30 am - 5:30 pm).
If your Issue is: They won't leave me alone!
Answer: Your personal tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening.
Answer: Visit the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They run events and societies and are always open to suggestions and ides for new groups. The STARs also run events and would love to hear your ideas, they can be found by visiting the Student
Support Services Hub in Cedar Lodge.
If your Issue is: I really miss home!
Answer: Visit Student
Support Services Hub in the Log Cabin just by Cedar Lodge where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in.
If your Issue is: I'm being verbally abused because I'm gay
Answer: Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Servics Manager who is based in the Student Support Services Hub. Use the firstname.lastname@example.org email. It's important you let someone know what is happening.
If your Issue is: I've got to go into hospital - what do I do about my studies?
Answer: Notify your course tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a referral or extension. Once this has been accepted you will be allowed extra time to submit coursework.
Answer: Visit the Accommodation Office or e-mail email@example.com. She will arrange to meet you and discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates visit Student Support Services who can provide advice.