Help and Support


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H

Hacking

If your Issue is:

I think someone has hacked my PC

Answer:

Contact the IT Service Desk and ask for help.  If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at service.desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


Harrassment

If your Issue is:

They won't leave me alone!

Answer:

Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

You can also check out the hollieguard personal security app it's free :

Check out the hollieguard personal security app it's free https://gateway.rau.ac.uk/course/view.php?id=567#section-9

Another link you can try is: https://www.rau.ac.uk/university-life/student-services/student-handbook




Health and safety

If your Issue is:

What is the RAU H&S policy?

Answer:

The Health & Safety policy is on the RAU website under the University Departments tab under the Health and safety heading.

Student policies and procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

Academic policies and procedures: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Health Centre

See The Clinic



Hobbies

If your Issue is:

Who shares my interests?

Answer:

Visit the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They run events and societies and are always open to suggestions and ides for new groups. The STARs also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in Cedar Lodge.

You can also see STARS (Support Team Advice Reps):

https://gateway.rau.ac.uk/course/view.php?id=567#section-16


Home sickness

If your Issue is:

I really miss home!

Answer:

Visit Student Support Services Hub in the Log Cabin just by Cedar Lodge where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers:

https://www.nus.org.uk/en/advice/freshers-and-settling-in/homesickness-can-affect-anyone/

Another link you can try is STARS (Support Team Advice Reps):

https://gateway.rau.ac.uk/course/view.php?id=567#section-16




Homophobia

If your Issue is:

I'm being verbally abused because I'm gay

Answer:

Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Servics Manager who is based in the Student Support Services Hub. You can also e-mail Stephen.Thomas@RAU.ac.uk Head of Student Experience. It's important you let someone know what is happening.

You can also see: https://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3

Another link you can try is:

http://www.gglc.co.uk/





Hospitalization

If your Issue is:

I've got to go into hospital - what do I do about my studies?

Answer:

Notify your course tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a referral or extension. Once this has been accepted you will be allowed extra time to submit coursework.

See Rules and Regulations on the One stop shop: https://gateway.rau.ac.uk/course/view.php?id=416%22

You can also see:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1




Housemates

If your Issue is:

I can't get on with a housemate

Answer:

Visit the Accommodation Office  or e-mail sarah.hall@rau.ac.uk. She will arrange to meet you and discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:

https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1