Big Yellow Button - Help and Support FAQs

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problemIf your Issue is:
I think someone has hacked my PC

Contact the IT Service Desk and ask for help.  If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at (open Monday to Friday from 8:30 am - 5:30 pm).

Entry link: Hacking


problemIf your Issue is:
They won't leave me alone!

Your personal tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the hollieguard personal security app it's free:

Entry link: Harrassment

Health / Health Centre

helthIf your Issue is: 
I'm not feeling well where do I go? (also see emergencies).

The Health / Medical Centre is open during term time (in the corner of the Quad behind main reception). Current opening times are:

Term timeSurgery open hours
Monday9:00am - 1:30pm
Tuesday9:00am - 12:00 noon
Wednesday9:00am - 1:30pm
Friday9:00am - 1:00pm

The nurse runs drop in sessions and can refer you for an appointment to see the doctor. If it's urgent and outside of these times you can call the Phoenix GP Surgery on 01285 652056. If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with.   

A sexual health clinic operates from the University health centre during term time. This service operates on a drop-in basis and no appointment is necessary.

You can also get advice from the Student Support Services Hub and the main RAU website:

Entry link: Health / Health Centre

Health and safety

infoIf your Issue is:
What is the RAU H&S policy?

The Health & Safety policy is available in the student handbook on the RAU website:

The RAU Academic Regulations are available from the RAU website:

Entry link: Health and safety

Health Centre

healthSee The Clinic

Entry link: Health Centre


infoIf your Issue is:
Who shares my interests?

Visit the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They run events and societies and are always open to suggestions and ides for new groups. The STARs also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in Cedar Lodge.

Entry link: Hobbies

Home sickness

probkemIf your Issue is:
I really miss home!

Visit Student Support Services Hub where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers:

Entry link: Home sickness


problemIf your Issue is:
I'm being verbally abused because I'm gay

Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Servics Manager who is based in the Student Support Services Hub. Use the email. It's important you let someone know what is happening.

You can also see or

Entry link: Homophobia


HealthIf your Issue is:
I've got to go into hospital - what do I do about my studies?

Notify your course tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a referral or extension. Once this has been accepted you will be allowed extra time to submit coursework.

See Rules and Regulations on the One stop shop on Gateway

You can also see:

Opening hours of Student Support hub

Entry link: Hospitalization


problemIf your Issue is:
I can't get on with a housemate

Visit the Accommodation Office  or e-mail She will arrange to meet you and discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:

If the above does not answer your question, you could try:
Opening hours of Student Support hub

Entry link: Housemates