Big Yellow Button - Help and Support FAQs


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S

Security

infoIf your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.










Sexism

problemIf your Issue is:
I've been subject to sexist remarks


Answer:
Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager.

Contact email: steve.martin@rau.ac.uk. 

You can also contact the Student Support Services team on student.services@rau.ac.uk.  It's important you let someone know what is happening.


Sexual health

healthIf your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre during term time please see the University Support Services Gateway page for details.


Shop

informationIf your Issue is:
I forgot to buy milk! Is there a shop on campus?


Answer:
There is an on campus shop situated at the back of the Retreat Coffee Shop. You can buy essentials like milk, washing powder, pens and some RAU branded goods such as an eco friendly refillable travel mug. 



Shuttle bus

Please see Travel


Socialising

infoIf your Issue is:
How can I meet new people? I'm really shy

Answer:
The STARs run events and provide advice for student life.  You can also speak to the Student Support Services team  who are located in the Student Support Services Hub  in the Emrys Jones Centre. 


Societies

infoIf your Issue is:
What societies can I join?

Answer:
Visit the Student Union Office situated in the Log Cabin next to Cedar Lodge or email lewis.bebb@rau.ac.uk. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub in the Emrys Jones Centre. 


Special needs

healthIf your Issue is:
Who can help me with my Dyslexia/ Autism/ Aspergers/ ADHD?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub, Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


Stalking

problemIf your Issue is:

Someone is following me

Answer:
Please report this to the police.  Student Support Services staff can also help you with this. If you need support outside office hours the Porters Lodge will be able to contact the Duty Officer for you.  They can be contacted from 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. It is important you let someone know what is happening.

You can also see:

Check out the Hollie Guard personal security app it's free
https://hollieguard.com/




STARs

informationIf your Issue is:
What are STARs and what do they do?

Answer: STARs are student ambassadors who are trained to offer peer-to-peer support. You can find out more about STARs on the University Support Services Gateway page.

You can also contact student.services@rau.ac.uk if you would like the opportunity to become a STAR. 





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