Help and Support


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S

Security

infoIf your Issue is:
How can I contact security out of hours

Answer:
From 7am - 8pm ring 01285 652531, from 8pm - 7am call 07960031821 or use Whatsapp if no phone signal. For life threatening emergencies call 999. For non life threatening issues call Police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the porters lodge.









Entry link: Security

Sexism

problemIf your Issue is:
I've been subject to sexist remarks


Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager. You can also e-mail Julie Tottle, Student Support Services Manager or wellbeing@rau.ac.uk. It's important you let someone know what is happening.

Entry link: Sexism

Sexual health

healthIf your Issue is:
Well...I've got this, erm,....…

Answer:
The Sexual Health Clinic is open on a drop in basis every Thursday from 10am - 2pm at the Medical Centre. You can call in there to discuss any sexual health issue. You can also click-in or phone-in to book an appointment locally - click in - http://www.hopehouse.nhs.uk/, phone-in 03004216500

Entry link: Sexual health

Shuttle bus

Please see Travel

Entry link: Shuttle bus

Socialising

infoIf your Issue is:
How can I meet new people? I'm really shy

Answer:
The STARs run events and provide advice for student life.  You can also speak to other team members at the Student Support Services Hub.

Entry link: Socialising

Societies

infoIf your Issue is:
What societies can I join?

Answer:
Visit the Students Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub, Cedar Lodge. 

Entry link: Societies

Special needs

healthIf your Issue is:
Who can help me with my Dyslexia/ Autism/ Aspergers/ ADHD?

Answer:
John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail enable@rau.ac.uk. He will arrange to see you and discuss what services you can use.

Entry link: Special needs

Stalking

problemIf your Issue is:

Someone is following me.

Answer:
Please report this to the Police.  Student Support Services staff can help you with this. If you need support outside office hours the Porters Lodge will be able to contact the Duty Officer for you. It is important you let someone know what is happening.

You can also see:

Check out the hollieguard personal security app it's free
https://hollieguard.com/



Entry link: Stalking

Stress

Please see Wellbeing

Entry link: Stress

Struggling academically

academicIf your Issue is:
I just don't get it!

Answer:

If this feeling is due to a particular Module, then it is best to discuss it with your Module Tutor as they are best placed to help you with alternative learning strategies. If it's University learning in general, you might want to talk to your Personal Tutor who can look at things more holistically and help you understand why you are struggling. 


It might be that you are dyslexic and never knew or you just haven't been given the opportunity to develop your learning skills. Be assured at RAU we want every student to reach their full potential. You may need to push yourself, but we are here to help you.

Entry link: Struggling academically


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