Big Yellow Button - Help and Support FAQs

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infoIf your Issue is:
How can I get a parcel delivered to me?

All letters and parcels are delivered to the Porters Lodge. You will receive an e-mail from the Lodge if you have a parcel

Entry link: Parcels


infoIf your Issue is:
How do I get a parking space?

There are no individually reserved spaces on campus. You can apply for a parking permit by using the on-line parking application portal during self-registration or by visiting the Estates Office. Parking is on a first come first serve basis and is not guaranteed.

You can also see:
Please refer to Gateway for the shuttle bus timetable or try walking into uni. Many student housing areas are closer than you might think.

Entry link: Parking

Personal Tutor

I don't know who my Personal Tutor is!

You should have had an email early in the semester from your Personal Tutor to introduce themselves. They will also be inviting you to Student Training Sessions and a catch-up over lunch so check your student email account to make sure you haven't missed anything. 

There is a tile on the myRAU app that can help you find out.

Personal tutor tile on myRAU

If you still feel you don't know who your Personal Tutor is email your Senior Tutor, Matthew Smith at and he can check the allocations list and let you know.

Entry link: Personal Tutor


infoIf your Issue is:
Can I bring my dog into RAU?

Animals are not allowed inside University buildings. You can check the student handbook for details. There is also a code of conduct for animals

Entry link: Pets


academicIf your Issue is:

My originality score is 35%. Should I be worried?


The originality score on Turnitin is a measure of how similar your work is to other work already submitted to Turnitin or existing on the internet. The Turnitin score may appear high if you have used a template cover sheet, or if you have included a large number of references and Turnitin has included these in its report. But these would not be a worrying contribution to your Turnitin score.    

Turnitin will also detect if you have copied, or copied and only slightly changed, content from another source.  This is generally not what you should be including in your submitted work.  In some cases, it may be appropriate to quote directly the words used by a previous author.  However, this is only the correct approach if the words themselves are of significance, not just the sense the author was conveying. 

In all other cases, you should reword the previous author’s work to demonstrate that you have understood it, and to embed it in to your essay or dissertation.  All references to previous work should be fully referenced in the text and in your reference list. 

For further information consult the Turnitin Plagiarism Checker on the Gateway Homepage, and see the Library’s Guide to Harvard Referencing on the Library page:

The secrets to avoiding plagiarism are making good notes in your own words, and referencing!

Entry link: Plagiarism


problemIf your Issue is:
I'm in trouble with the police.

Your personal tutor is available to talk to you or you can visit Student Support Services for help. 

Entry link: Police


infoIf your Issue is:
Can I send recorded delivery from campus

Visit the Porter's Lodge where they will be able to assist you. 

Entry link: Post


problemIf your Issue is:
I think I may be pregnant where can I go for help?

See Health / Medical Centre. Also visit Student Support Services Hub where you will be able to talk to someone impartial and in confidence.

You can also see:

Another link you can try is:

Entry link: Pregnancy


infoIf your Issue is:
How can I print from my laptop?

If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at (open Monday to Friday from 8:30 am - 5:30 pm).

Entry link: Printing

Public transport

infoPlease see Travel.

Entry link: Public transport