Big Yellow Button - Help and Support FAQs


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R

Rules

problemIf your Issue is:

I've been fined by RAU, why!?

Answer:
Speak to the Student & Community Officer who can be found in the Students Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about what the fine is for or where to go with this issue.

You can also see:
https://urbanfox.info/cirencester-crossfit/

Entry link: Rules

S

Security

infoIf your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call Police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.









Entry link: Security

Sexism

problemIf your Issue is:
I've been subject to sexist remarks


Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager by emailing steve.martin@rau.ac.uk. 

You can also contact the Student Support Services team on student.services@rau.ac.uk.  It's important you let someone know what is happening.

Entry link: Sexism

Sexual health

healthIf your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre during term time please see the University Support Services Gateway page for details.

Entry link: Sexual health

Shuttle bus

Please see Travel

Entry link: Shuttle bus

Socialising

infoIf your Issue is:
How can I meet new people? I'm really shy

Answer:
The STARs run events and provide advice for student life.  You can also speak to the Student Support Services team  who are located in the Student Support Services Hub  in the Emrys Jones building. 

Entry link: Socialising

Societies

infoIf your Issue is:
What societies can I join?

Answer:
Visit the Students Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub in the Emrys Jones building. 

Entry link: Societies

Special needs

healthIf your Issue is:
Who can help me with my Dyslexia/ Autism/ Aspergers/ ADHD?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub, Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details:- e-mail enable@rau.ac.uk

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

Entry link: Special needs

Stalking

problemIf your Issue is:

Someone is following me

Answer:
Please report this to the Police.  Student Support Services staff can also help you with this. If you need support outside office hours the Porters Lodge will be able to contact the Duty Officer for you and can be contacted from 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. It is important you let someone know what is happening.

You can also see:

Check out the Hollie Guard personal security app it's free
https://hollieguard.com/



Entry link: Stalking

STARs

If your Issue is:
What are STARs and what do they do?

Answer: STARs are student ambassadors who are trained to offer peer-to-peer support. You can find out more about the STARs on the University Support Services Gateway page.



Entry link: STARs


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