Big Yellow Button - Help and Support FAQs


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R

Rape

problemIf your Issue is:
I have been raped or sexually assaulted

Answer:

Student Support services staff are here to support you whether or not you choose to report this to the police. If you need support outside office hours contact Porters Lodge/Security staff on the dedicated 24/7 emergency landline 01285 889834. They will be able to contact the Duty Officer to help you. It's important that you tell someone you trust.



Regulations

academicIf your Issue is:

What do the regulations say about…?

Answer:
You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module Leader or Personal Tutor as appropriate.  


Relationships

problemIf your Issue is:
I can't concentrate since we split up

Answer:
Visit Student Support Services Hub who have resources available to help you concentrate.  You can also speak to your Personal Tutor.


Restaurant

Restaurant opening times can be found in the Student Handbook.

NOTE: Currently opening times are variable.

Please check the times here:

https://www.rau.ac.uk/university-life/restaurant


Round App

informationIf your Issue is:
How do I order food and drink contactlessly?

Answer:
The round app can be downloaded to your phone which will enable you to order from The Retreat Café or Shop and from The Tythe Bar.

The app can be downloaded here: https://round.app/

Round


Rules

problemIf your Issue is:

I've been fined by RAU, why!?

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. You will be provided with advice and guidance about what the fine is for or where to go with this issue.

You can also see:
https://urbanfox.info/cirencester-crossfit/


S

Security

infoIf your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.










Sexism

problemIf your Issue is:
I've been subject to sexist remarks


Answer:
Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager.

Contact email: steve.martin@rau.ac.uk. 

You can also contact the Student Support Services team on student.services@rau.ac.uk.  It's important you let someone know what is happening.


Sexual health

healthIf your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre during term time please see the University Support Services Gateway page for details.


Shop

informationIf your Issue is:
I forgot to buy milk! Is there a shop on campus?


Answer:
There is an on campus shop situated at the back of the Retreat Coffee Shop. You can buy essentials like milk, washing powder, pens and some RAU branded goods such as an eco friendly refillable travel mug. 




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