Big Yellow Button - Help and Support FAQs

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Security

If your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call police on 101 or medical services on 111.

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.

Keyword(s):

Sexism

If your Issue is:
I've been subject to sexist remarks

Answer:
Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager.

Contact email: steve.martin@rau.ac.uk.

You can also contact the Student Support Services team on student.services@rau.ac.uk. It's important you let someone know what is happening.

Keyword(s):

Sexual health

If your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre on Tuesdays during term time please see https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre.

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Shop

If your Issue is:
I forgot to buy milk! Is there a shop on campus?

Answer:
There is an on campus shop situated at the back of the Retreat Coffee Shop. You can buy essentials like milk, washing powder, pens and some RAU branded goods such as an eco friendly refillable travel mug.

Keyword(s):

Socialising

If your Issue is:
How can I meet new people? I'm really shy.

Answer:
The Community Assistants run events and provide advice for student life. You can also speak to the Student Support Services team who are located in the Student Support Services Hub in the Emrys Jones Centre.

The Student Union also run a programme of events and a range of clubs.

Keyword(s):

Societies

If your Issue is:
What societies can I join?

Answer:
Visit the Student Union Office situated in the Log Cabin next to Cedar Lodge or email ellie.pincombe@rausu.co.uk. The Community Assistants also arrange events on a regular basis and they can be found in the Student Support Services Hub in the Emrys Jones Centre.

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Special needs

If your Issue is:
Who can help me with my Dyslexia/ Autism/ Aspergers/ ADHD?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor who is based in the Student Hub, Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail student.services@rau.ac.uk.

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

Keyword(s):

Stalking

If your Issue is:

Someone is following me.

Answer:
Please report this to the police. Student Support Services staff can also help you with this. If you need support outside office hours the Porters Lodge will be able to contact the Duty Officer for you. They can be contacted from 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. It is important you let someone know what is happening.

You can also see:

Check out the Hollie Guard personal security app it's free
https://hollieguard.com/.

Keyword(s):

Stress

Please see Wellbeing

Keyword(s):

Struggling academically

If your Issue is:
I just don't get it!

Answer:

If this feeling is due to a particular module, then it is best to discuss it with your Module Leader as they are best placed to help you with alternative learning strategies. If it's University learning in general, you might want to talk to your Academic Support Tutor who can look at things more holistically and help you understand why you are struggling.

It might be that you are dyslexic and never knew or you just haven't been given the opportunity to develop your learning skills. For advice and support, contact the Disability and Inclusive Learning Advisor on student.services@rau.ac.uk or pop into the Student Hub in Emrys Jones. Be assured at RAU we want every student to reach their full potential. You may need to push yourself, but we are here to help you.

Keyword(s):

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