Big Yellow Button - Help and Support FAQs

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Struggling academically

If your Issue is:
I just don't get it!

Answer:

If this feeling is due to a particular module, then it is best to discuss it with your Module Leader as they are best placed to help you with alternative learning strategies. If it's University learning in general, you might want to talk to your Academic Support Tutor who can look at things more holistically and help you understand why you are struggling.

It might be that you are dyslexic and never knew or you just haven't been given the opportunity to develop your learning skills. For advice and support, contact the Disability and Inclusive Learning Advisor on student.services@rau.ac.uk or pop into the Student Hub in Emrys Jones. Be assured at RAU we want every student to reach their full potential. You may need to push yourself, but we are here to help you.

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Student Ambassadors

Our Student Ambassadors will be able to give you a real insight into the programmes we offer at RAU and the lowdown on student life.

You can contact a Student Ambassador here

https://www.rau.ac.uk/search/site/student%20ambassadors

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Student loan

If your Issue is:
Do I have to apply for my loan each year?

Answer:
Yes. Speak to the finance team by emailing studentfees@rau.ac.uk and they will be able to advise you. If you receive DSA, you will also need to reapply each year. Please contact enable@rau.ac.uk if you require support.

You can also see:
https://www.slc.co.uk/students-and-customers.aspx

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Student Lounge

If your Issue is:
I enjoy socialising but I choose not to drink alcohol. Is there anywhere I can relax that is an alcohol free zone?

Answer:
The Student Lounge is a relaxing, alcohol free zone with a TV, piano, games, books and refreshments. It is situated in The Main Building behind the Porters Lodge, between The Chapel and Tithe Barn. It is often the location for events organised by the Community Assistants.

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Student Support Services Hub

If your Issue is:
Where can I find Student Support Services?

Answer: Student Support Services are located in the Student Support Services Hub in the Emrys Jones Centre. An open door policy ensures you are welcome at any time for support including Counselling, Well-being, International Liaison, Careers and Disability Support. To find out more, please visit the University Support Services Gateway page

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Student Union

information If your Issue is:

Where is the Student Union located?

Answer:
The Student Union Office is situated in the Log Cabin next to Cedar Lodge. Daily communications about Student Union and campus activities can be found on the RAU Student Community Facebook page or you can email ellie.pincombe@rausu.co.uk.

More information about the Student Union can be found here:

https://www.rau.ac.uk/university-life/social/student-union

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Studies

If your Issue is:
I revise, but nothing sticks

Answer:

Your Module Leaders are best placed to help you with specific subject areas, but for help with general revision technique and exam preparation, see the Study Skills page on Gateway, and also the Library page. Your Academic Support Tutor would also be happy to share some general hints and tips with you.

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Suicide

If your Issue is:
It'd be easier to end it all.

Answer:
Student Support Services staff are available to help you. Please call in and get help. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111. Please don't suffer alone.

Another link you can try is:
http://www.samaritans.org/how-we-can-help-you/contact-us

If your Issue is:
I'm worried about my friend

Student Support Services staff are available to help you. Please call in as soon as you can to discuss this further and get support. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111. It's important you don't try to cope with this on your own.

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Summons

Also see Driving

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Surgery

If your Issue is:
I need an operation

Answer:

If you have to miss University to undergo a medical procedure, speak to your Academic Support Tutor and email absence@rau.ac.uk. You may need to apply for an extension or deferral, so contact extensions@rau.ac.uk or student.services@rau.ac.uk who will be able to help.

Remember to advise the University when you return to your studies.

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