Big Yellow Button - Help and Support FAQs
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HackingIf your Issue is: Answer: | ||
HarassmentIf your Issue is: Answer: Also check out the free Hollie Guard personal security app: https://hollieguard.com/ | ||
HardshipIf your Issue is: Answer: You can also see: http://www.moneysavingexpert.com/students/student-guide | ||
Health and safetyIf your Issue is: Answer: The RAU Academic Regulations are available from the RAU website: | ||
Health/Medical CentreIf your Issue is: I'm not feeling well where do I go? (also see Emergencies). Answer: Our local GP surgery, Phoenix Health Group, operates a health centre on the University campus. Students registered as patients with Phoenix Health Group will be allocated a named GP and will have access to the health centre's services. The health centre is managed by two nurse practitioners with advanced clinical training, who support students with a range of needs, for example: contraception, sexual health, long term conditions, mental health support, wound care, immunisations and minor illness. The nurse practitioners can also provide medical evidence for extenuating circumstances. The health centre offers both pre-booked routine appointments and on the day consultations, either face to face or over the phone, where students will be supported in the most appropriate way. This may involve referral to GPs or other specialist professionals. The health centre is open on Monday, Wednesday and Friday and appointments are made via the Phoenix Health Group telephone number: 01285 652531 ext 2216 Opening times are:
Outside the health centre’s opening hours registered students can access support at the main surgeries in Tetbury and Cirencester. To register, please use the following link: New patient registration (RAU student) – Phoenix Health Group The Health / Medical Centre is open during term time (in the corner of the Quad behind main reception). NOTE: Currently an appointment must be made before attending.If you have a non-urgent matter or need information, visit the Phoenix Health Group website at https://phoenixhealthgroup.co.uk/. If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with. The Health/Medical Centre can also be contacted for non-emergencies on clinic@rau.ac.uk. A sexual health clinic operates from the University Health/Medical Centre during term time. Student Services also offer C-Card registration, which entitles students to free contraception across Gloucestershire. You can also get advice from the Student Support Services Hub and the main RAU website: https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre | ||||||||
HobbiesIf your Issue is: Answer: | ||
Home sicknessIf your Issue is: Answer: You can also see this link regarding advice for freshers: https://www.studentminds.org.uk/startinguniversity.html | ||
HomophobiaIf your Issue is: Answer: Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager. Contact details: steve.martin@rau.ac.uk. You can also use the student.services@rau.ac.uk email. It's important you let someone know what is happening. You can also see: https://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3 or http://www.gglc.co.uk/ | ||
HospitalisationIf your Issue is: Answer: You can also see: Opening hours of Student Support hub | ||
HousematesIf your Issue is: Answer: You can also see: If the above does not answer your question, you could try: | ||