Big Yellow Button - Help and Support FAQs
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Failed examIf your Issue is: Answer: Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website. RAU Academic Regulations are available from the RAU website: | ||
Failed moduleIf your Issue is: Answer: RAU Academic Regulations are available from the RAU website: | ||
Feedback about the UniversityIf your Issue is:
Answer: If it's programme related start with your Programme Representative, your Academic Support Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message. If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake. The RAU Academic Regulations are available from the RAU website: You can also see: If you still feel that the above does not answer or solve your query then please contact us at tellus@rau.ac.uk. Tell Us is an exclusive service dedicated to acknowledging your voice and triaging your queries or requests so we make sure that you get the answers or actions you require. You should contact the Tell Us Team if:
The Student Complaint Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf | ||
FinancesIf your Issue is: Answer: If unforeseen circumstances are causing you to struggle financially during the academic year, you can apply for the Access to Learning Fund - please find the form below. Once you have completed it, you will need to send the form and evidence to financial.support@rau.ac.uk. You can also see: Hardship Support | ||
FitnessIf your Issue is: Answer: Our Gym is on site situated behind the Retreat Cafe. To arrange an induction session, contact: steve.martin@rau.ac.uk.
Gym membership is priced at: Term 1 (Sept, Oct, Nov & Dec): £50 Term 2 (Jan, Feb & Mar): £40 Term 3 (Apr & May): £30 One-off annual payment: £99 Membership can be purchased via the online shop. Once you have paid for your membership, access rights will be put onto your ID card. Please note that this will take up to 48 hrs to process but you will be notified as soon as it has been processed. The Student Union also runs various sports clubs . The SU is situated in the Log Cabin by Cedar Lodge. Contact details for the SU: ellie.pincombe@rausu.co.uk | ||
Fitting inIf your Issue is: Answer: | ||
FluIf your Issue is: Answer: You can also visit this NHS page: | ||