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F

Failed exam

academicIf your Issue is:
I failed my exam. Am I off the course?

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures




Failed module

academicIf your Issue is:
I failed my module. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.


RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Feedback about the University

infoIf your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student.complaints@rau.ac.uk

If it's programme related start with your Programme Representative, your Academic Support Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU.

There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


You can also see: 

If you still feel that the above does not answer or solve your query then please contact us at tellus@rau.ac.uk. Tell Us is an exclusive service dedicated to acknowledging your voice and triaging your queries or requests so we make sure that you get the answers or actions you require. You should contact the Tell Us Team if: 

  • You have a suggestion or comment regarding something you feel strongly about, with relation to the University or your experience as a student. 
  • You are not sure who to contact with regards to an enquiry, request or concern.
  • You have not heard back from a member of staff or department within an adequate amount of time and you feel this is your last resort.
  • You feel the nature of your concern is something you would like to remain confidential or anonymous to others.

The Student Complaint Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf




Finances

informationIf your Issue is:
Help! I have run out of money! 

Answer:
For some students, attending University may be the first time that you have managed your own money. Should you find yourself in need of support or advice, please contact studentfees@rau.ac.uk.

You can also see:

Hardship Support
http://www.moneysavingexpert.com/students/student-guide or contact student.services@rau.ac.uk for advice and support. 



Fitness

infoIf your Issue is:
How can I get in shape?

Answer:

Our Gym is on site situated behind the Retreat Cafe. 

To arrange an induction session, contact:  steve.martin@rau.ac.uk. 

Gym membership is priced at:

Term 1 (Sept, Oct, Nov & Dec):   £50

Term 2 (Jan, Feb & Mar):               £40

Term 3 (Apr & May):                      £30

One-off annual payment:             £99

Membership can be purchased via the online shop. Once you have paid for your membership, access rights will be put onto your ID card. Please note that this will take up to 48 hrs to process but you will be notified as soon as it has been processed.

The Student Union also runs various sports clubs . The SU is situated in the Log Cabin by Cedar Lodge.

Contact details for the SU: ellie.pincombe@rausu.co.uk


Fitting in

ProblemIf your Issue is:
I just don't feel I belong.

Answer:
Visit Student Support Services Hub where you will be able to talk to someone or talk to your Academic Support Tutor. They will also be able to put you in touch with the Community Assistants who run events and provide advice for student life. In addition, you could attend the Time to Talk session in Tithe on Mondays 10-11am.


Flu

healthIf your Issue is:
I can't shake this virus!

Answer:
See the RAU nurse in the Health / Medical Centre just to the right of the clock tower off the Main Quad. You can also get advice from the Student Support Services Hub or contact Phoenix GP Surgery on 01285 652056 to make an appointment.

You can also visit this NHS page:
https://www.nhs.uk/conditions/flu/