Please see Travel.

If your Issue is:
I'm being verbally abused because of my nationality or race

Answer:
Racism is not tolerated at the RAU. Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager. 

Contact email: steve.martin@rau.ac.uk.  

You can also e-mail student.services@rau.ac.uk.  It's important you let someone know what is happening. You can also see the Student Support page on Gateway.

If your Issue is:
I have been raped or sexually assaulted

Answer:

Student Support services staff are here to support you whether or not you choose to report this to the police. If you need support outside office hours contact Porters Lodge/Security staff on the dedicated 24/7 emergency landline 01285 889834. They will be able to contact the Duty Officer to help you. It's important that you tell someone you trust.

If your Issue is:

What do the regulations say about…?

Answer:
You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module Leader or Academic Support Tutor as appropriate.  

• Student policies and procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook 
• Academic policies and procedures: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures 
• Academic Support Tutor: https://gateway.rau.ac.uk/course/view.php?id=1383

If your Issue is:
I can't concentrate since we split up

Answer:
Visit Student Support Services Hub who have resources available to help you concentrate.  You can also speak to your Academic Support Tutor.

Restaurant opening times can be found in the Student Handbook.

Please check the times here:

https://www.rau.ac.uk/university-life/restaurant

If your Issue is:

I've been fined by RAU, why!?

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. You will be provided with advice and guidance about what the fine is for or where to go with this issue.

You can also see:
https://urbanfox.info/cirencester-crossfit/

If your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.

If your Issue is:
I've been subject to sexist remarks

Answer:
Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager.

Contact email: steve.martin@rau.ac.uk. 

You can also contact the Student Support Services team on student.services@rau.ac.uk.  It's important you let someone know what is happening.

If your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre on Tuesdays during term time please see https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre.