If your Issue is:
When is the Library open?

Answer: 

Please check the current hours here: https://gateway.rau.ac.uk/course/view.php?id=1373 

If your Issue is:
They're all in cliques. Nobody speaks to me.

Answer:
Visit Student  the Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the Community Assistants who run events and provide advice for student life.  The SU also runs events and clubs which will help you to meet people. 

If your Issue is:
How do I report a University maintenance issue like a leaking tap?

Answer:
Please report it to the Porters Lodge who will log it with the maintenance team.

Our local GP surgery, Phoenix Health Group, operates a health centre on the University campus.  Students registered as patients with Phoenix Health Group will be allocated a named GP and will have access to the health centre's services. The health centre is managed by two nurse practitioners with advanced clinical training, who support students with a range of needs, for example: contraception, sexual health, long term conditions, mental health support, wound care, immunisations and minor illness. 

The nurse practitioners can also provide medical evidence for extenuating circumstances. 

The health centre offers both pre-booked routine appointments and on the day consultations, either face to face or over the phone, where students will be supported in the most appropriate way. This may involve referral to GPs or other specialist professionals.

The health centre is open on Monday, Wednesday and Friday and appointments are made via the Phoenix Health Group telephone number. 

Outside the health centre’s opening hours registered students can access support at the main surgeries in Tetbury and Cirencester.

To register please use the following link. New patient registration (RAU student) – Phoenix Health Group

If your Issue is:
I don't know what's wrong with me

Answer:

If your Issue is:

Answer:
Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how.  

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is:
I'm not sure I understand my module feedback

Answer:

If your Issue is:
My tutor hates me!

Answer:
Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Academic Support Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Manager. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome.  

You could also contact student.services@rau.ac.uk who will be able to advise you. 

If your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:

Visit the Accommodation Office or e-mail accommodation@rau.ac.uk. A meeting will be arranged to discuss options and the possibility of moving rooms if necessary. 

If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you.

You can also get advice from the Student Support Services Hub.

If your Issue is:
I'm having a real fight with the neighbours over parking

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue and to help put you in touch with the local council.

You can also see:
Urban Fox has general advice https://urbanfox.info/cirencester-crossfit/.