If your Issue is:
Help! I have run out of money! 

Answer:
For some students, attending University may be the first time that you have managed your own money. Should you find yourself in need of support or advice, please contact studentfees@rau.ac.uk.

If unforeseen circumstances are causing you to struggle financially during the academic year, you can apply for the Access to Learning Fund - please find the form below. Once you have completed it, you will need to send the form and evidence to financial.support@rau.ac.uk.

You can also see:

Hardship Support
http://www.moneysavingexpert.com/students/student-guide or contact student.services@rau.ac.uk for advice and support. 

If your Issue is:
How can I get in shape?

Answer:

Our Gym is on site situated behind the Retreat Cafe. 

To arrange an induction session, contact:  steve.martin@rau.ac.uk. 

Gym membership is priced at:

Term 1 (Sept, Oct, Nov & Dec):   £50

Term 2 (Jan, Feb & Mar):               £40

Term 3 (Apr & May):                      £30

One-off annual payment:             £99

Membership can be purchased via the online shop. Once you have paid for your membership, access rights will be put onto your ID card. Please note that this will take up to 48 hrs to process but you will be notified as soon as it has been processed.

The Student Union also runs various sports clubs . The SU is situated in the Log Cabin by Cedar Lodge.

Contact details for the SU: ellie.pincombe@rausu.co.uk

If your Issue is:
I just don't feel I belong.

Answer:
Visit Student Support Services Hub where you will be able to talk to someone or talk to your Academic Support Tutor. They will also be able to put you in touch with the Community Assistants who run events and provide advice for student life. In addition, you could attend the Time to Talk session in Tithe on Mondays 10-11am.

If your Issue is:
I can't shake this virus!

Answer:
See the RAU nurse in the Health / Medical Centre just to the right of the clock tower off the Main Quad. You can also get advice from the Student Support Services Hub or contact Phoenix GP Surgery on 01285 652056 to make an appointment.

You can also visit this NHS page:
https://www.nhs.uk/conditions/flu/

If your Issue is: 

I have a gambling problem.

Answer:

You can also see:

https://www.gamcare.org.uk/ - a leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Their expert services are confidential and non-judgmental.

If your Issue is:
I think someone has hacked my PC.

Answer:
Contact the IT Service Desk as soon as possible and ask for help.  If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email atIT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).

If your Issue is:
They won't leave me alone!

Answer:
Harassment of any nature is not acceptable at RAU. Your Academic Support Tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the free Hollie Guard personal security app: https://hollieguard.com/

If your Issue is:
Help! I am really struggling with my day-to-day bills.

Answer:
For some students, attending University may be the first time that you have managed your own money and it can be challenging. Should you find yourself in a situation of hardship, contact Financial.support@rau.ac.uk. 

You can also see:

http://www.moneysavingexpert.com/students/student-guide

If your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the Student Handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is: 

Answer: 

Our local GP surgery, Phoenix Health Group, operates a health centre on the University campus.  Students registered as patients with Phoenix Health Group will be allocated a named GP and will have access to the health centre's services. The health centre is managed by two nurse practitioners with advanced clinical training, who support students with a range of needs, for example: contraception, sexual health, long term conditions, mental health support, wound care, immunisations and minor illness. 

The nurse practitioners can also provide medical evidence for extenuating circumstances. 

The health centre offers both pre-booked routine appointments and on the day consultations, either face to face or over the phone, where students will be supported in the most appropriate way. This may involve referral to GPs or other specialist professionals.

The health centre is open on Monday, Wednesday and Friday and appointments are made via the Phoenix Health Group telephone number: 01285 652531 ext 2216

Opening times are:

Outside the health centre’s opening hours registered students can access support at the main surgeries in Tetbury and Cirencester.

To register, please use the following link: New patient registration (RAU student) – Phoenix Health Group

If you have a non-urgent matter or need information, visit the Phoenix Health Group website at https://phoenixhealthgroup.co.uk/. If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with. The Health/Medical Centre can also be contacted for non-emergencies on clinic@rau.ac.uk.

A sexual health clinic operates from the University Health/Medical Centre during term time. 

Student Services also offer C-Card registration, which entitles students to free contraception across Gloucestershire. 

https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre