Big Yellow Button - Help and Support FAQs

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A

Attendance

If your Issue is:
I think my attendance record might be wrong.

Answer:
Please contact absence@rau.ac.uk who will be able to help you.

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B

Banking

If your Issue is:
Where can I open a bank account?

Answer:
There are a wide variety of banks and building societies in Cirencester that will be able to assist you. You will require a proof of status letter which can be requested from registry@rau.ac.uk.

You can also see:
https://www.moneysavingexpert.com/utilities/cheap-gas-and-electricity/

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Bereavement

If your Issue is:
I have recently had some bad news and a member of my family or a close friend has died. I am struggling with this. What do I do?

Answer:
Your Academic Support Tutor is available to talk to you or you can visit Student Support Services for help. You may also be able to apply for an extension or deferral if your work has suffered as a result of this bereavement. Please speak to Student Support Services staff who will explain the process and provide advice.

See Rules and Regulations on Policies and the Student Support page on Gateway.

You can also see:

https://www.cruse.org.uk/about-grief
https://fcn.org.uk/can-we-help-you-or-someone-you-know/
For a very helpful booklet about bereavement due to a suicide, see:
https://uksobs.org/we-can-help/suicide-bereavement/

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Birth contol

If your Issue is:

Where can I get condoms from or ask about other birth control?

Answer:

The Health/Medical Centre or Sexual Health Clinic are open during term time. You can also get condoms from the doctors surgery or local pharmacy. Please see the Health/Medical Centre section for opening times. Joining C-Club entitles you to free contraception throughout Gloucestershire; you can find out more through the Medical Centre or Student Services.

You can also see:

The Student Support page on Gateway

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Books

If your Issue is:
What text books should I buy?

Answer:

You may have received initial recommendations from staff you met at Open Day/Applicant Day or in communications with them. If not, the home page for each of your modules will include a Module Handbook which in turn contains a list of essential reading. Library staff or your Module Tutor will help you if you have difficulty locating suggested publications, many of which are available as e-books.

You can also see:
RAU Resource Lists

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Bullying

If your Issue is:
I have been getting nasty text messages from another student and I think I am being bullied. What do I do?

Answer:
Bullying is not tolerated at the RAU. Your Academic Support Tutor is available to talk to or you can visit Student Support Services for help. Steve Martin, Security and Student Conduct Manager also deals with behaviour issues. He is based just next to the Student Lounge, under the arches adjoining the Tithe Barn. It's important that you let someone know what is happening.

Another link you can try is the Student Handbook.

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Bursaries and Scholarships

If your Issue is:
Am I eligible for a bursary or scholarship? Where can I find more information?

Answer:

To find out if you are eligible for a bursary or scholarship, please look at Bursaries and scholarships.

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C

Careers

If your Issue is:
I need help to find a job or placement.
I don’t know what to do after I graduate and need some help.

Answer:
Contact the RAU Careers Service at careers@rau.ac.uk, or during term time call into the Student Hub.

You can also see:
The Careers page on Gateway.

If the above does not answer your question, you could try:
The following websites are aimed at students and graduates and cover a wide range of careers-related issues:

Prospects

Targetjobs

Next Step Support

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Chaplaincy

If your Issue is:

Are there opportunities to worship on campus?

Answer:

Our multi-faith chaplaincy aims to support all students and staff at the University. Our Chapel of St George the Martyr is situated in the Quad and is open to all students for worship, music, reflection and meditation on a daily basis.

To find our more about our multi-faith chaplaincy please check here: https://www.rau.ac.uk/university-life/support-and-wellbeing/faith-rau

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Cheating

If your Issue is:
I've been called to a cheating hearing.

Answer:

This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarise yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic Policies and Procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further.

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