Big Yellow Button - Help and Support FAQs


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P

Personal Tutor

ProblemIssue:
I don't know who my Personal Tutor is!

Answer:
You should have received an email early in the semester from your Personal Tutor to introduce themselves. They will also invite you to Student Training Sessions and a catch-up over lunch so check your student email account to make sure you haven't missed anything. 

There is a tile on the myRAU app that can help you find out.

Personal tutor tile on myRAU

If you still feel you don't know who your Personal Tutor is contact Student Support Services on student.services@rau.ac.uk who will be able to help. 


Pets

infoIf your Issue is:
Can I bring my dog into RAU?

Answer:
Animals are not allowed inside University buildings.   You can check the Student Handbook for details. There is also a Code of Conduct for Animals

Should you need to bring a support dog with you to University, please contact student.services@rau.ac.uk to discuss the process.


Plagiarism

academicIf your Issue is:

My originality score is 35%. Should I be worried?

Answer:

The originality score on Turnitin is a measure of how similar your work is to other work already submitted to Turnitin or existing on the internet. The Turnitin score may appear high if you have used a template cover sheet, or if you have included a large number of references and Turnitin has included these in its report. But these would not be a worrying contribution to your Turnitin score.    

Turnitin will also detect if you have copied, or copied and only slightly changed, content from another source.  This is generally not what you should be including in your submitted work.  In some cases, it may be appropriate to quote directly the words used by a previous author.  However, this is only the correct approach if the words themselves are of significance, not just the sense the author was conveying. 

In all other cases, you should reword the previous author’s work to demonstrate that you have understood it, and to embed it in to your essay or dissertation.  All references to previous work should be fully referenced in the text and in your reference list. 

For further information consult the Turnitin Plagiarism Checker on the Gateway Homepage, and see the Library’s Guide to APA Referencing on the Library page: https://gateway.rau.ac.uk/course/view.php?id=1373&section=2

The secret to avoiding plagiarism is making good notes in your own words, and referencing!


Police

problemIf your Issue is:
I'm in trouble with the police

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. 


Post

infoIf your Issue is:
Can I send recorded delivery from campus? 

Answer:
Visit the Porter's Lodge where they will be able to assist you. There is also a post box onsite for sending outgoing letters. 


Pregnancy

problemIf your Issue is:
I think I may be pregnant - where can I go for help?

Answer:
See Health / Medical Centre. Also visit Student Support Services Hub where you will be able to talk to someone impartial and in confidence.

You can also see:
https://www.brook.org.uk/your-life/category/pregnancy

Another link you can try is: https://www.bpas.org/


Printing

infoIf your Issue is:
How can I print from my laptop?

Answer:
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


Programme Manager

academicIf your Issue is: 
I can't talk to my Module Leader. Who is my Programme Manager?

Answer:
Whilst you might feel you can't talk to your Module Leader about a matter, it is always best to try if you can, if only out of respect. If you find that your Module Leader is not open to your problem or difficulty, then please do raise it with the Programme Manager. You can find out who this is on your Programme Gateway Page or ask any of the professional staff in the Frank Garner Hub Office (first floor) . You may also want to mention this to your  Personal Tutor.


Public transport

infoPlease see Travel.


R

Racism

problemIf your Issue is:
I'm being verbally abused because of my nationality or race

Answer:
Racism is not tolerated at the RAU. Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager. 

Contact email: steve.martin@rau.ac.uk.  

You can also e-mail student.services@rau.ac.uk.  It's important you let someone know what is happening. You can also see the Student Support page on Gateway.




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