Answer: If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).
If your Issue is: I can't talk to my Module Tutor. Who is my Programme Manager?
Answer: Whilst you might feel you can't talk to your Module Tutor about a matter, it is always best to try if you can, if only out of respect. If you find that you Module Tutor is not open to your problem or difficulty, then please do raise it with the Programme Manager. You can find out who this is on your Course or Programme Gateway Page or ask any of the professional staff in the Frank Garner Hub Office (first floor) . You may also want to mention this to your Personal Tutor.
Please see Travel.
If your Issue is: I'm being verbally abused because of my nationality or race
Answer: Racism is not tolerated at the RAU. Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager email@example.com. You can also e-mail firstname.lastname@example.org. It's important you let someone know what is happening. You can also see the Student Support page on Gateway.
If your Issue is: I have been raped or sexually assaulted
Student Support services staff are here to support you whether or not you choose to report this to the Police. If you need support outside office hours the Porters Lodge/Security staff will be able to contact the Duty Officer to help you. It's important that you tell someone you trust.
If your Issue is:
What do the regulations say about…?
Answer: You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module or Personal Tutor as appropriate.