Answer: If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).
Please see Travel.
If your Issue is: I'm being verbally abused because of my nationality or race
Answer: Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Services Manager who is based in the Student Support Services Hub. You can also e-mail firstname.lastname@example.org. It's important you let someone know what is happening. You can also see the Student Support page on Gateway.
If your Issue is: I have been raped or sexually assaulted.
Student Support services staff are here to support you whether or not you choose to report this to the Police. If you need support outside office hours the Porters Lodge/security will be able to contact the Duty Officer to help you. It's important that you tell someone you trust
If your Issue is: What do the regulations say about…?
Answer: You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module or Personal Tutor as appropriate.
the Student & Community Officer who can be found in the Students Union
Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about what the
fine is for or where to go with this issue.
7am - 8pm ring 01285 652531, from 8pm - 7am call 07960031821 or use Whatsapp
if no phone signal. For life threatening emergencies call 999. For non life
threatening issues call Police on 101 or medical services on 111. Always tell the Porters Lodge or
Security if you have to call emergency services so that they can direct them
to you quickly.
are based in the porters lodge.
If your Issue is:
been subject to sexist remarks
it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager. You
can also e-mail Julie Tottle, Student Support Services Manager. It's
important you let someone know what is happening.