Help and Support


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P

Printing

infoIf your Issue is:
How can I print from my laptop?

Answer:
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


Public transport

infoPlease see Travel.


R

Racism

problemIf your Issue is:
I'm being verbally abused because of my nationality or race

Answer:
Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Services Manager who is based in the Student Support Services Hub. You can also e-mail wellbeing@rau.ac.uk. It's important you let someone know what is happening. You can also see the Student Support page on Gateway.



Rape

problemIf your Issue is:
I have been raped or sexually assaulted.

Answer:

Student Support services staff are here to support you whether or not you choose to report this to the Police. If you need support outside office hours the Porters Lodge/security will be able to contact the Duty Officer to help you. It's important that you tell someone you trust



Regulations

You might also try: The student one stop shop at: 

https://gateway.rau.ac.uk/course/view.php?id=416%22

If your Issue is:
What do the regulations say about…?

Answer:
You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module or Personal Tutor as appropriate.  


Relationships

If your Issue is:

I can't concentrate since we split up

Answer:

Visit Student Support Services Hub who have resources available to help you concentrate.  You can also speak to your Personal Tutor.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-2

If the above does not answer your question, you could try:

https://gateway.rau.ac.uk/course/view.php?id=567#section-8


Restaurant

Restaurant opening times


Rules

If your Issue is:

I've been fined by RAU, why!?

Answer:

Speak to the Student & Community Officer who can be found in the Students Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about what the fine is for or where to go with this issue.

You can also see:

https://urbanfox.info/cirencester-crossfit/



S

Security

If your Issue is:

How can I contact security out of hours

Answer:

From 7am - 8pm ring 01285 652531, from 8pm - 7am call 07960031821 or use Whatsapp if no phone signal. For life threatening emergencies call 999. For non life threatening issues call Police on 101 or medical services on 111. Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the porters lodge.






Sexism

If your Issue is:

I've been subject to sexist remarks

Answer:

Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager. You can also e-mail Julie Tottle, Student Support Services Manager. It's important you let someone know what is happening.



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