Big Yellow Button - Help and Support FAQs


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M

Mental health

helthIf your Issue is:
I don't know what's wrong with me

Answer:

Visit Student Support Services Hub who have resources available to help you.  Also see your GP if your symptoms are sudden or unexpected.

You can also see:

https://www.nhs.uk/conditions/stress-anxiety-depression/self-help-therapies/

Misconduct

academicIf your Issue is:

I've been accused of misconduct. What should I do?


Answer:
Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how.  

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Module Feedback

academic

If your Issue is:
I'm not sure I understand my module feedback

Answer:

Contact Your Personal Tutor, your Programme Manager or your Module Leader for help.




Module tutor

problemIf your Issue is:
My tutor hates me!

Answer:
Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Personal Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Manager. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome.  

You could also contact student.services@rau.ac.uk who will be able to advise you. 





myRAU mobile and desktop app

InformationIf your issue is:
I don't know how to access the myRAU app.

Answer:
All the details on the app are available from the myRAU support page on Gateway along with a detailed user guide.


N

Neighbours

problemIf your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:

Visit the Accommodation Office or e-mail accommodation@rau.ac.uk. A meeting will be arranged to discuss options and the possibility of moving rooms if necessary. 

If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you.

You can also get advice from the Student Support Services Hub


Neighbours - Parking

problemIf your Issue is:
I'm having a real fight with the neighbours over parking

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue and to help put you in touch with the local council.

You can also see:
Urban Fox has general advice https://urbanfox.info/cirencester-crossfit/



O

Online shop

infoIf your Issue is:
Is there an online shop at RAU?

Answer:
Yes, you can find the shop at http://shop.rac.ac.uk/. This is where you are able to pay for extra charges such as rural skills courses, replacement Unicards, resits and study tours.



P

Parcels

infoIf your Issue is:
How can I get a parcel delivered to me?

Answer:
All letters and parcels are delivered to the Porters Lodge. You will receive an e-mail from the Lodge if you have a parcel. There is also a post box on site for outgoing letters. 


Parking

infoIf your Issue is:
How do I get a parking space?

Answer:
There are no individually reserved spaces on campus. You can apply for a parking permit by using the on-line parking application portal during self-registration or by visiting the Estates Office situated in Old House. Parking is on a first come first served basis and is not guaranteed.

You can also see:
Please refer to Gateway for the Shuttle Bus timetable or try walking into Uni. Many student housing areas are closer than you might think.




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