Big Yellow Button - Help and Support FAQs


Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page: (Previous)   1  ...  3  4  5  6  7  8  9  10  11  12  13  (Next)
  ALL

L

Library

academicIf your Issue is:
When is the Library open?

Answer: 

Please check the current hours here: https://gateway.rau.ac.uk/course/view.php?id=1373 

NOTE: The library opening hours are currently variable


Loneliness

problemIf your Issue is:
They're all in cliques. Nobody speaks to me.

Answer:
Visit Student  the Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the STARs who run events and provide advice for student life. See Gateway for opening times and the times the STARs are available.



M

Maintenance

infoIf your Issue is:
How do I report a University maintenance issue like a leaking tap?

Answer:
Please report it to the Porters Lodge who will log it with the maintenance team.


Mental health

helthIf your Issue is:
I don't know what's wrong with me

Answer:

Visit Student Support Services Hub who have resources available to help you.  Also see your GP if your symptoms are sudden or unexpected.

You can also see:

https://www.nhs.uk/conditions/stress-anxiety-depression/self-help-therapies/

Misconduct

academicIf your Issue is:

I've been accused of misconduct. What should I do?


Answer:
Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how.  

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Module Feedback

academic

If your Issue is:
I'm not sure I understand my module feedback

Answer:

Contact Your Personal Tutor, your Programme Manager or your Module Leader for help.




Module tutor

problemIf your Issue is:
My tutor hates me!

Answer:
Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Personal Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Manager. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome.  

You could also contact student.services@rau.ac.uk who will be able to advise you. 





N

Neighbours

problemIf your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:

Visit the Accommodation Office or e-mail accommodation@rau.ac.uk. A meeting will be arranged to discuss options and the possibility of moving rooms if necessary. 

If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you.

You can also get advice from the Student Support Services Hub


Neighbours - Parking

problemIf your Issue is:
I'm having a real fight with the neighbours over parking

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue and to help put you in touch with the local council.

You can also see:
Urban Fox has general advice https://urbanfox.info/cirencester-crossfit/



O

Online shop

infoIf your Issue is:
Is there an online shop at RAU?

Answer:
Yes, you can find the shop at http://shop.rac.ac.uk/. This is where you are able to pay for extra charges such as rural skills courses, replacement Unicards, resits and study tours. You can also purchase RAU identified clothing and goods. 




Page: (Previous)   1  ...  3  4  5  6  7  8  9  10  11  12  13  (Next)
  ALL