Big Yellow Button - Help and Support FAQs


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H

Hospitalisation

HealthIf your Issue is:
I've got to go into hospital - what do I do about my studies?

Answer:
Notify your Personal Tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a deferral or extension. If this is accepted you will be allowed extra time to submit coursework.


See Rules and Regulations on the One Stop Shop on Gateway

You can also see:

Opening hours of Student Support hub






Housemates

problemIf your Issue is:
I can't get on with a housemate

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. A meeting will be arranged to discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:
https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:
Opening hours of Student Support hub




I

Illness

healthIf your Issue is:
I feel really ill and can't get into University

Answer:

If you are too ill to attend University, you must let your Personal Tutor know and email absence@rau.ac.uk. If your illness affects the hand in date of an assignment you must contact extensions@rau.ac.uk  Also see Health / Medical Centre.

You can also:
Call 111 for medical advise if you are struggling to get out of the house.




IT

problemIf your Issue is:
My laptop or mobile won't connect!

Answer:
If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm). 

You can also look for advice on the IT Gateway page


L

Late hand-in

academicIf your Issue is:
I missed the hand-in! What next?

Answer:
You can submit up to one week late but your mark for that module will be capped at 40%. If you have applied and been granted an extension, it will provide you with an opportunity to submit the work and receive an uncapped mark. Further details can be found on the RAU Website in the RAU Academic Policies and Procedures -  Academic Regulations Part 1, Sections 5 and 6.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Laundry

informationIf your Issue is:  
Is there somewhere on campus where I can do my laundry? 

Answer:
Yes.  There is a launderette on campus situated on the corner of Bledisloe Court.  Machines are operated through an app called Circuit and detergent can be purchased from the campus shop.  If there is a fault with the machines you can either report it directly or come to Lodge and who will report it for you.


Laundry cards are available from the lodge for a £2 deposit.


You can also see: https://www.circuit.co.uk/





Learning Support

academicIssue:
I need learning support due to dyslexia or autism – who should I tell, what help can I get?

Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor using enable@rau.ac.uk. An appointment will be arranged to discuss what adjustments are possible.

You can also see:
The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia and the Gateway pages on Dyslexia and Disability support and Assistive technology.

If the above does not answer your question, you could try:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/academic-support


Library

academicIf your Issue is:
When is the Library open?

Answer: 

Please check the current hours here: https://gateway.rau.ac.uk/course/view.php?id=1373 

NOTE: The library opening hours are currently variable


Loneliness

problemIf your Issue is:
They're all in cliques. Nobody speaks to me.

Answer:
Visit Student  the Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the STARs who run events and provide advice for student life. See Gateway for opening times and the times the STARs are available.



M

Maintenance

infoIf your Issue is:
How do I report a University maintenance issue like a leaking tap?

Answer:
Please report it to the Porters Lodge who will log it with the maintenance team.



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