Big Yellow Button - Help and Support FAQs

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problemIf your Issue is:
My laptop or mobile won't connect!

If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at (open Monday to Friday from 8:30 am - 5:30 pm). You can also look for advice on the IT Gateway page.

Entry link: IT


Late hand-in

academicIf your Issue is:
I missed the hand-in! What next?

You can submit up to one week late but your mark for that assignment will be capped at 40%. If you have applied and been granted an extension, it will provide you with an opportunity to submit the work and receive an uncapped mark. Further details can be found on the RAU Website in the RAU Academic Policies and Procedures -  Academic Regulations Part 1, Sections 5 and 6.

The RAU Academic Regulations are available from the RAU website:

Entry link: Late hand-in


If your Issue is:  
Is there somewhere on campus where I can do my laundry? 

Yes.  There is a launderette on campus situated on the corner of Bledisloe Court.  Machines are operated through an app called Circuit and detergent can be purchased from the campus shop.  You can find out more here:

Entry link: Laundry

Learning Support

I need learning support due to dyslexia or autism – who should I tell, what help can I get?

Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor using An appointment will be arranged to discuss what adjustments are possible.

You can also see:
The RAU disability page at and the Gateway pages on Dyslexia and Disability support and Assistive technology.

If the above does not answer your question, you could try:

Entry link: Learning Support


If your Issue is:
When is the Library open?

Answer: Our normal opening hours are shown here: 

Term time   Library open hours

Monday  8.45am - 10.00pm

Tuesday  8.45am - 10.00pm

Wednesday  8.45am - 10.00pm

Thursday  8.45am - 10,00pm

Friday  8.45am - 8.00pm

Weekends and Bank Holiday Opening Times:

Saturday  10.00am - 8.00pm

Sunday  10.00am - 8.00pm

Vacations  9.00am - 5.00pm

Bank Holidays during Term Time only

10.00am -12.30pm
1.00pm -5.00pm

However due to Covid-19, please check the current hours here: 

Entry link: Library


problemIf your Issue is:
They're all in cliques. Nobody speaks to me.

Visit Student  the Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the STARs who run events and provide advice for student life. See Gateway for opening times and the times the STARs are available.

Entry link: Loneliness



infoIf your Issue is:
How do I report a University maintenance issue like a leaking tap?

Please report it to the Porters Lodge who will log it with the maintenance team.

Entry link: Maintenance

Mental health

helthIf your Issue is:
I don't know what's wrong with me


Visit Student Support Services Hub who have resources available to help you.  Also see your GP if your symptoms are sudden or unexpected.

You can also see:
Entry link: Mental health


academicIf your Issue is:

I've been accused of misconduct. What should I do?

Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how.  

The RAU Academic Regulations are available from the RAU website:

Entry link: Misconduct

Module tutor

problemIf your Issue is:
My tutor hates me!

Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Personal Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Leader or Head of Centre. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome.  

Entry link: Module tutor

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