Help and Support


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M

Maintenance

If your Issue is:

How do I report a university maintenance issue like a leaking tap?

Answer:

Please report it to the Porters Lodge who will log it with the maintenance team.


Medical Centre

If your Issue is: I'm not feeling well where do I go? (also see emergencies).

Answer: The Medical Centre is open during term time (in the corner of the Quad behind main reception), Monday, Wednesday and Fridays. 9am - 2pm. The nurse runs drop in sessions and can refer you for an appointment to see the doctor. If it's urgent and outside of these times you can call the Phoenix GP Surgery on 01285 652056. If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with.                                                                                        

The Sexual Health Clinic runs from the medical centre on Thursdays 10am-2pm.


You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-11




Mental health

If your Issue is:

I don't know what's wrong with me.

Answer:

Visit Student Support Services Hub who have resources available to help you.  Also see your GP if your symptoms are sudden or unexpected.

You can also see:

https://gateway.rau.ac.uk/course/view.php?id=567#section-5

Another link you can try is:

https://www.ntw.nhs.uk/pic/selfhelp/




Mentors

If your Issue is:

I'd like to help. What can I do?

Answer:

Contact your Senior Tutor, Matthew Smith via matthew.smith@rau.ac.uk

Personal Tutor Student Support: https://gateway.rau.ac.uk/course/view.php?id=1383


Misconduct

If your Issue is:

I've been accused of misconduct. What should I do?

Answer:

Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how. 

 Academic policies and procedures: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



Module tutor

If your Issue is:

My tutor hates me!

Answer:

Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Personal Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Leader or Head of Centre. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome. 

 Personal Tutor Student Support: https://gateway.rau.ac.uk/course/view.php?id=1383




Money

If your Issue is:

I can't pay my credit card bill

Answer:

Helen Joyner, Registry, Exams Officer. Helen.joyner@rau.ac.uk is responsible for adminstration of the  grants, bursaries and funds you may be able to apply for but this is not guaranteed. 

You can also see:

http://www.moneysavingexpert.com/students/student-guide

Another link you can try is:

http://www.moneysavingexpert.com/borrowing-v1


If your Issue is:

Can I get a student loan for the Pre-Sessional?

Answer:

Helen Joyner, Registry, Exams Officer. Helen.joyner@rau.ac.uk is responsible for adminstration of the  grants, bursaries and funds you may be able to apply for but this is not guaranteed. 


If your Issue is:

Do I have to apply for my loan each year?

Answer:

Yes. Speak to the finance team finance@rau.ac.uk if you are not sure.

You can also see:

https://www.slc.co.uk/students-and-customers.aspx

N

Neighbours


If your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. She will arrange to meet with you to discuss options and the possibility of moving rooms if necessary. 


If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you. You can also get advice from the Student Support Services Hub.

Please see Gateway for opening times:
https://gateway.rau.ac.uk/course/view.php?id=567



Neighbours - Parking

If your Issue is:

I'm having a real fight with the neighbours over parking

Answer:

Speak to the Student & Community Officer who can be found in the Students Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue and to help put you in touch with the local council.

You can also see:

This page needs updating but has general advice https://urbanfox.info/cirencester-crossfit/





O

Online shop

If your Issue is:

Is there an online shop at RAU?

Answer:

You are able to access the Online shop via Gateway. This is where you are able to pay for extra charges such as rural skills courses, replacement Unicards, resits and study tours.

You can also see the online shop at:

http://shop.rac.ac.uk/






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