the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They
run events and societies and are always open to suggestions and ides for new
groups. The STARs also run events and would love to hear your ideas, they can
be found by visiting the Student Support Services Hub in Cedar Lodge.
You can also see STARS (Support Team Advice Reps):
Student Support Services Hub in the Log Cabin just by Cedar Lodge where you will be able to talk to someone and
they will be able to put you in touch with the STARs who are available to
help you settle in.
You can also see this link regarding advice for freshers:
it to the SPOC (single person of contact) which is Julie Tottle, Student
Support Servics Manager who is based in the Student Support Services Hub. You
can also e-mail Stephen.Thomas@RAU.ac.uk Head of Student Experience. It's
important you let someone know what is happening.
got to go into hospital - what do I do about my studies?
your course tutor that you will be away from studies. Once you are feeling up
to it contact Student Support Services Hub who will guide you through how to
apply for a referral or extension. Once this has been accepted you will be
allowed extra time to submit coursework.
the Accommodation Office or e-mail
firstname.lastname@example.org. She will arrange to meet you and discuss options for
alternative accommodation if necessary. If you live off site and have a
problem with your housemates visit
Student Support Services who can provide advice.
Helen Joyner, Registry, Exams Officer.
Helen.email@example.com keeps records of all absenses pelase let her know if
you can't come in. Also see Medical Centre.
You can also: Call 111 for medical advise if you are struggling to get out of the
If your Issue is:
laptop or mobile won't connect!
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at firstname.lastname@example.org (open Monday to Friday from 8:30 am - 5:30 pm).
If your Issue is:
missed the hand-in! What next?
can submit up to one week late but your mark for that assignment will be
capped at 40%. If your late submission was due to exceptional circumstances,
you might be able to make an application for Mitigation which, if successful,
will provide you an opportunity to submit the work and receive an uncapped
mark. Further details can be found on the RAU Website in the RAU Academic
Policies and Procedures - Academic
Regulations Part 1, Sections 5 and 6.
I need learning support due to dyslexia or autism – who
should I tell, what help can I get?
Let the university know as far in advance as possible. John
Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an
e-mail, email@example.com. He will arrange to see you to discuss what
adjustments are possible.
Student Support Services Hub where you will be able to talk to someone. They
will also be able to put you in touch with the STARs who run events and
provide advice for student life. See Gateway for opening times and the times
the STARs are available.