Help and Support


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H

Hobbies

If your Issue is:

Who shares my interests?

Answer:

Visit the Student Union office which is situated in the Log Cabin next to Cedar Lodge. They run events and societies and are always open to suggestions and ides for new groups. The STARs also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in Cedar Lodge.

You can also see STARS (Support Team Advice Reps):

https://gateway.rau.ac.uk/course/view.php?id=567#section-16


Home sickness

If your Issue is:

I really miss home!

Answer:

Visit Student Support Services Hub in the Log Cabin just by Cedar Lodge where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers:

https://www.nus.org.uk/en/advice/freshers-and-settling-in/homesickness-can-affect-anyone/

Another link you can try is STARS (Support Team Advice Reps):

https://gateway.rau.ac.uk/course/view.php?id=567#section-16




Homophobia

If your Issue is:

I'm being verbally abused because I'm gay

Answer:

Report it to the SPOC (single person of contact) which is Julie Tottle, Student Support Servics Manager who is based in the Student Support Services Hub. You can also e-mail Stephen.Thomas@RAU.ac.uk Head of Student Experience. It's important you let someone know what is happening.

You can also see: https://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3

Another link you can try is:

http://www.gglc.co.uk/





Hospitalization

If your Issue is:

I've got to go into hospital - what do I do about my studies?

Answer:

Notify your course tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a referral or extension. Once this has been accepted you will be allowed extra time to submit coursework.

See Rules and Regulations on the One stop shop: https://gateway.rau.ac.uk/course/view.php?id=416%22

You can also see:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1




Housemates

If your Issue is:

I can't get on with a housemate

Answer:

Visit the Accommodation Office  or e-mail sarah.hall@rau.ac.uk. She will arrange to meet you and discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:

https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1


I

Illness

If your Issue is:

I feel really ill and can't get in.

Answer:

Helen Joyner, Registry, Exams Officer. Helen.joyner@rau.ac.uk keeps records of all absenses pelase let her know if you can't come in. Also see Medical Centre.

You can also:
Call 111 for medical advise if you are struggling to get out of the house.


IT

If your Issue is:

My laptop or mobile won't connect!

Answer:

If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at service.desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


L

Late hand-in

If your Issue is:

I missed the hand-in! What next?

Answer:

You can submit up to one week late but your mark for that assignment will be capped at 40%. If your late submission was due to exceptional circumstances, you might be able to make an application for Mitigation which, if successful, will provide you an opportunity to submit the work and receive an uncapped mark. Further details can be found on the RAU Website in the RAU Academic Policies and Procedures -  Academic Regulations Part 1, Sections 5 and 6.


Academic policies and procedures: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Learning Support

Issue:

I need learning support due to dyslexia or autism – who should I tell, what help can I get?

Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail,  dyslexia.disability@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.

You can also see:

The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:

https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/academic-support

Lonliness

If your Issue is:

They're all in cliques. Nobody speaks to me.

Answer:

Visit Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the STARs who run events and provide advice for student life. See Gateway for opening times and the times the STARs are available.

You can also see STARs (Support Team Advice Reps)    https://gateway.rau.ac.uk/course/view.php?id=567#section-16


Another link you can try is the Student Support Hub:

Opening hours of Student Support hub  https://gateway.rau.ac.uk/course/view.php?id=567#section-1





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