Help and Support


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F

Failed exam

academicIf your Issue is:
I failed my exam. Am I off the course

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures




Feedback

academicIf your Issue is:
I'm not sure I understand my course feedback

Answer:

Contact Your personal tutor, your course Representative or your module leader for help.



Feedback about the university

infoIf your Issue is:
I want give my feedback to the university about the Big Yellow Button, another service or experience, how do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If it's course related start with your Course Representative, your personal tutor or module leader. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about university policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One stop shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



Fitness

infoIf your Issue is:
How can I get in shape?

Answer:

There is a gym and fitness centre on site located next to the laundry. The indoor sports hall is located at the rear of the Emrys Jones Centre. Contact Gym@rau.ac.uk for details of programmes. The SU run various sports clubs and societies. They are situated in the Log Cabin by Cedar Lodge.


Fitting in

ProblemIf your Issue is:
I just don't feel I belong

Answer:
Visit Student Support Services Hub where you will be able to talk to someone. Or try your personal tutor. They will also be able to put you in touch with the STARs who run events and provide advice for student life


Flu

healthIf your Issue is:
I can't shake this virus!

Answer:
See Anna Thomson the RAU nurse in the Medical Centre just to the right of the clock tower off the Main Quad. You can also get advice from the Student Support Services Hub.

You can also visit this NHS page:
https://www.nhs.uk/conditions/flu/


G

Gambling

problemYour Issue is: 

I have a gambling problem

Answer:

Visit Student Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.  https://www.gamcare.org.uk/ is a leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Their expert services are confidential and non-judgmental.


H

Hacking

problemIf your Issue is:
I think someone has hacked my PC

Answer:
Contact the IT Service Desk and ask for help.  If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


Harrassment

problemIf your Issue is:
They won't leave me alone!

Answer:
Your personal tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the hollieguard personal security app it's free: https://hollieguard.com/



Health and safety

infoIf your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the student handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures




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