Big Yellow Button - Help and Support FAQs


Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page: (Previous)   1  2  3  4  5  6  7  8  9  10  ...  13  (Next)
  ALL

E

Extremism

problemIf your Issue is:
Should I report extremist views being voiced?


Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  

Contact details: Email steve.martin@rau.ac.uk.

You can also see this link regarding terrorism:
https://www.gov.uk/report-terrorism

If your Issue is:
I'm concerned a friend is being radicalized

Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.

Contact details: Email steve.martin@rau.ac.uk.

If your Issue is:
If you see suspicious behavior and are worried about an immediate threat

Answer:
Report it to the Porters Lodge or security team who will contact the police if necessary.

Entry link: Extremism

Eyesight

healthIf your Issue is:
I can't see the screen! Where do I get my eyes tested?

Answer:
There are numerous opticians in Cirencester. One is available in the large Tesco; there is also a Boots optician in the town centre. You will need to make an appointment to arrange a test.

You can also see this link about the importance of looking after your eyesight:

https://www.nhs.uk/Livewell/Eyehealth/Pages/Lookingafteryoureyes.aspx

Entry link: Eyesight

F

Failed coursework

academicIf your Issue is:
I failed my course work. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.


RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Entry link: Failed coursework

Failed exam

academicIf your Issue is:
I failed my exam. Am I off the course?

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



Entry link: Failed exam

Feedback

academicIf your Issue is:
I'm not sure I understand my course feedback

Answer:

Contact Your Personal Tutor, your Course Tutor or your Module Leader for help.


Entry link: Feedback

Feedback about the University

infoIf your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If it's course related start with your Course Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Entry link: Feedback about the University

Fitness

infoIf your Issue is:
How can I get in shape?

Answer:

There is a gym and fitness centre on site. Opening hours and available activities are currently not available.

Contact details: Gym@rau.ac.uk

The SU run various sports clubs and societies. The SU is situated in the Log Cabin by Cedar Lodge.

Contact details: lewis.bebb@rau.ac.uk 

Entry link: Fitness

Fitting in

ProblemIf your Issue is:
I just don't feel I belong

Answer:
Visit Student Support Services Hub where you will be able to talk to someone. You could also talk to your Personal Tutor. They will also be able to put you in touch with the STARs who run events and provide advice for student life.

Entry link: Fitting in

Flu

healthIf your Issue is:
I can't shake this virus!

Answer:
See the RAU nurse in the Health / Medical Centre just to the right of the clock tower off the Main Quad. You can also get advice from the Student Support Services Hub. You can also contact Phoenix GP Surgery on 01285 652056 to make an appointment.

You can also visit this NHS page:
https://www.nhs.uk/conditions/flu/

Entry link: Flu

G

Gambling

problemIf your Issue is: 

I have a gambling problem

Answer:

Visit Student Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important. 


You can also see:

https://www.gamcare.org.uk/ - a leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Their expert services are confidential and non-judgmental.

Entry link: Gambling


Page: (Previous)   1  2  3  4  5  6  7  8  9  10  ...  13  (Next)
  ALL