Big Yellow Button - Help and Support FAQs


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E

Employer

problemIf your Issue is:
My job is stopping me attending my lectures

Answer:
Your Personal Tutor will be able to help you with this. Sometimes it is a matter of balance. You might have taken on too much work or your employer might have unrealistic expectations regarding your employment. Either way, your Personal Tutor will be able to help.

You can also see:
https://www.savethestudent.org/student-jobs/balancing-a-job-and-study-at-university.html


Exams

academicIf your Issue is:
I cannot attend an exam due to an emergency. What can I do?

Answer:

Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. You may be able to have an extension or referral if your work has suffered as a result of the emergency. 

You should also notify the Exams Officer. Contact email:  examinations@rau.ac.uk

See Rules and Regulations on the One Stop Shop


If your Issue is:
I need adjustments for my exams e.g. a reader or computer

Answer:
Let the University know as far in advance as possible using enable@rau.ac.uk. The Disability and Inclusive Learning Advisor will arrange to see you to discuss what adjustments are possible.


If your Issue is:
Help! I'm totally stressed out.

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. You can also speak to your Personal Tutor or go to the Professional development skills sessions run by Karen Czapiewski (Karen.Czapiewski@rau.ac.uk)

You can also see this link regarding exam stress
http://www.studentminds.org.uk/examstress.html


Extension or Deferral due to Exceptional Circumstances

academicIf your Issue is:
I was unable to submit my work on time due to an unexpected issue. What can I do?

Answer:
Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. If your work is being affected by an unexpected occurrence, a member of Support Services will talk you through the extension or deferral due to exceptional circumstances process.

Extension/deferral requests should be sent to extensions@rau.ac.uk

Also speak to your Personal Tutor as soon as you can. 

Student Policies and Procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook 

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Extremism

problemIf your Issue is:
Should I report extremist views being voiced?


Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  

Contact details: Email steve.martin@rau.ac.uk.

You can also see this link regarding terrorism:
https://www.gov.uk/report-terrorism

If your Issue is:
I'm concerned a friend is being radicalized

Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.

Contact details: Email steve.martin@rau.ac.uk.

If your Issue is:
If you see suspicious behavior and are worried about an immediate threat

Answer:
Report it to the Porters Lodge or Security team who will contact the police if necessary.


Eyesight

healthIf your Issue is:
I can't see the screen! Where do I get my eyes tested?

Answer:
There are numerous opticians in Cirencester. One is available in the large Tesco; there is also a Boots optician in the town centre. You will need to make an appointment to arrange a test.

You can also see this link about the importance of looking after your eyesight:

https://www.nhs.uk/Livewell/Eyehealth/Pages/Lookingafteryoureyes.aspx


F

Failed exam

academicIf your Issue is:
I failed my exam. Am I off the course?

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures




Failed module

academicIf your Issue is:
I failed my module. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.


RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Feedback about the University

infoIf your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student. complaints@rau.ac.uk. If it's programme related start with your Programme Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

The Student Complaint Procedure here:  https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf  




Finances

informationIf your Issue is:
Help! I have run out of money! 

Answer:
For some students, attending University may be the first time that you have managed your own money. Should you find yourself in need of support or advice, please contact 

You can also see:
http://www.moneysavingexpert.com/students/student-guide



Fitness

infoIf your Issue is:
How can I get in shape?

Answer:

There is a gym and fitness centre on site. Opening hours and available activities are currently not available.

Contact details: Gym@rau.ac.uk

NOTE: The Gym is currently closed. 

The Student Union runs various sports clubs . The SU is situated in the Log Cabin by Cedar Lodge.

Contact details: lewis.bebb@rau.ac.uk 



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