Issue:
How can I get my RAU emails on my PC and mobile device?

Answer: 

Follow the instructions on the IT Services page on Gateway using the download entitled 'RAU Email on your laptop'. 

You can also see: 

If you have any issues please contact the IT Service Desk in person in the Library, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).

If the above does not answer your question, you could try:

Asking a student colleague who has the same device as you and who successfully got their student email on their device.

If your Issue is:

Answer:
In a life threatening emergency call 999 or 112 from an international mobile - always tell the Porters Lodge or Security so that they can direct them to you quickly. From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am 07960031821.  There is also a dedicated 24/7 emergency landline 01285 889834.

If your Issue is:
My job is preventing me from attending my lectures.

Answer:
Your Academic Support Tutor will be able to help you with this. Sometimes it is a matter of balance. You might have taken on too much work or your employer might have unrealistic expectations regarding your employment. Either way, your Academic Support Tutor will be able to help.

You can also see:
https://www.savethestudent.org/student-jobs/balancing-a-job-and-study-at-university.html

If your Issue is:
I cannot attend an exam due to an emergency. What can I do?

Answer:

Your Academic Support Tutor is available to talk to you or you can visit Student Support Services for help. You may be able to have an extension or referral if your work has suffered as a result of the emergency. 

You should also notify the Exams Officer. Contact email: examinations@rau.ac.uk

RAU Academic Regulations are available from the RAU website.

If your Issue is:
I need adjustments for my exams e.g. a reader or computer.

Answer:
Let the University know as far in advance as possible using student.services@rau.ac.uk. The Disability and Inclusive Learning Advisor will arrange to see you to discuss what adjustments are possible.

If your Issue is:
Help! I'm totally stressed out.

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. You can also speak to your Academic Support Tutor.

You can also see this link regarding exam stress
http://www.studentminds.org.uk/examstress.html

If your Issue is:
I was unable to submit my work on time due to an unexpected issue. What can I do?

Answer:
Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. You should try to hand in your work by the deadline. You can apply for an extension here: 

https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN

Extension/deferral evidence should be sent to extensions@rau.ac.uk.

Student Policies and Procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook 

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is:

Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  

Contact details: steve.martin@rau.ac.uk. 

You can also see this link regarding terrorism:
https://www.gov.uk/report-terrorism

If your Issue is:
I'm concerned a friend is being radicalized.

Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.

Contact details: steve.martin@rau.ac.uk.

If your Issue is:
If you see suspicious behavior and are worried about an immediate threat.

Answer:
Report it to the Porters Lodge or Security team who will contact the police if necessary.

If your Issue is:
I can't see the screen! Where do I get my eyes tested?

Answer:
There are numerous opticians in Cirencester. One is available in the large Tesco; there is also a Boots optician in the town centre. You will need to make an appointment to arrange a test.

You can also see this link about the importance of looking after your eyesight:

https://www.sbs.nhs.uk/article/16681/Working-from-home-and-looking-after-your-eyes

If your Issue is:
I failed my exam. Am I off the course?

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is:
I failed my module. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

If your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student.complaints@rau.ac.uk. 

If it's programme related start with your Programme Representative, your Academic Support Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU.

There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

If you still feel that the above does not answer or solve your query then please contact us at tellus@rau.ac.uk. Tell Us is an exclusive service dedicated to acknowledging your voice and triaging your queries or requests so we make sure that you get the answers or actions you require. You should contact the Tell Us Team if: 

• You have a suggestion or comment regarding something you feel strongly about, with relation to the University or your experience as a student. 
• You are not sure who to contact with regards to an enquiry, request or concern.
• You have not heard back from a member of staff or department within an adequate amount of time and you feel this is your last resort.
• You feel the nature of your concern is something you would like to remain confidential or anonymous to others.

The Student Complaint Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf