Help and Support


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C

Cyber Bullying

infoIf your Issue is:
I'm being roasted on social media

Answer:
Your Personal Tutor is available to talk to or you can visit Student Support Services for help. The IT Service Desk is also available for advice on blocking messages.

If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at service.desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


You can also see:
The Student Support page on Gateway.



D

Dental problems

healthIf your Issue is:

I have terrible tooth ache/my wisdom teeth are killing me!


Answer: 
Visit https://www.nhs.uk/Service-Search/Dentists/LocationSearch/3 for a list of local dentists accepting NHS patients or you can look around for a private dentist. If you are in a lot of pain and it's out of office hours call 111 and they can tell you how to access an emergency dentist.

You can also see:

The Student Support page on Gateway.



Disability

healthIssue:
I have a disability – mobility, sight or hearing impairment  – who should I tell, what help can I get?

Answer:

Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail on  enable@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.

You can also see:
The RAU Dyslexia and disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/Service-Search/Disability%20information%20and%20support/LocationSearch/334


Divorce

infoIf your Issue is: 
My parents are splitting up and I need someone to talk to.


Answer:
Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. Student Support Services will talk you through if an extension or deferral is possible if your work is being affected by family circumstances. 


You can also see:
See the Student Support page on Gateway and the One stop shop on Gateway


Doctor

Please see Medical Centre and Emergencies


Driving licence

infoIf your Issue is:
I just got 4 points on my licence!


Answer:
Make sure you contact your Car Insurance provider and notify them as if you do not this may make your car insurance void.


Driving summons

infoIf your Issue is: 
I have a summons - what should I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you.


You can also see:
The Student Support page on Gateway.



Drugs

helathIf your Issue is:
I'm struggling to say no.


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and help you. See the Student Support page on Gateway.

You can also see:
http://www.talktofrank.com/are-you-under-the-influence


Drunk driving

infoIf your Issue is:
I've just been caught drunk driving!

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you. 

You can also see: 
The Student Support page on Gateway.




Dyslexia / Dysgraphia

healthIssue:
I have dyslexia – what should I do?

Answer:
Let the university know as far in advance as possible. John Conway is the Disability Officer and he is based in Cedar Lodge. Drop him an e-mail,  enable@rau.ac.uk. He will arrange to see you to discuss what adjustments are possible.

You can also see:
The RAU Dyslexia and disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/dyslexia/




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