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C

Clubs

infoIf your Issue is:

What clubs are on offer as I have a particular interest in joining one?


Answer:
Visit the Student Union Office situated in Old House, near Porter's Lodge. The Community Assistants also arrange events on a regular basis and details can be found in the Student Support Services Hub.

See the Student Support page on Gateway and the Student Handbook for details.


Collusion

academicIf your Issue is:

Is team work collusion?

Answer:

Collusion is defined within the Academic Policies and Procedures area of the RAU website.


For further Information try:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Complaints

problem

If your Issue is:
I'm not happy about something at University - how do I make a complaint? 

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student.complaints@rau.ac.uk. If it's programme related start with your Programme Representative, your Academic Support Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next year's intake.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

The Student Complaints Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017_0.pdf
 


Consent and rape

problemIf your Issue is:
I woke up to find someone having sex with me…is this rape?

Answer:
Active consent by all parties is required for sex to be consensual.  Talk to someone you trust and/or Student Support services. If you want help immediately outside of office hours contact the Porters Lodge dedicated 24/7 emergency landline 01285 889834 and they will be able to contact the Duty Officer for you.  

You can also see:
https://www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/

http://www.glosrasac.org/


Council Tax

infoIf your Issue is:
I've been sent letters asking me to pay but I'm a full time student.

Answer:

Registry will be able to produce a letter for you to show to the council.  First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac.uk to request a council tax letter.  You will then be able to show this letter to the council.

Another link you can try is:

https://urbanfox.info/finances/council-tax/


Counselling

healthIf your Issue is:
Where can I see a counsellor?

Answer:
The University provides a free in-house counselling service. In term time you can contact one of our Counsellors by emailing  student.services@rau.ac.uk. 

Out of term time counselling is also available through Cotswold Counselling Service. 

Students can also download TalkCampus for FREE peer-to-peer support.

You can also see:  
The Student Support page on Gateway and Student Support Services staff for wellbeing drop in sessions.

If the above does not answer your question, you could try: 
Cotswold Counselling Service, wellbeing and counselling.


Covid-19

If your Issue is:

I think I may have Covid-19.

Answer:
Please isolate from others to avoid spreading the infection. You should make your lecturers aware that you will not be attending sessions. 

You can also see:  

The latest advice on Covid19 is here: https://www.nhs.uk/contact-us/  




Credit card bill

problemIf your Issue is:
I can't pay my credit card bill.

Answer:
Please email financial.support@rau.ac.uk who will be able to advise you. 

You can also see:
http://www.moneysavingexpert.com/students/student-guide



Credit card has expired and I have a recurring card payment plan

problemIf your Issue is:
The credit card I use to  pay for tuition fees has expired.

Answer:

If you have set up a recurring card payment to pay your accommodation, tuition or other fees and your card has changed or expired you will need to update your card details before the next instalment is due to be collected. 

You can update your card details at any time online by selecting the update card details option from either the student portal and following the instructions. This will ask for an email address and validate this on any active recurring card payment plan and send an authentication email to that email address. The authentication email will list all plans linked to that email with a unique link for you to update your card.

Alternatively visit the Finance Office in George Wing in person.  Never send an email containing your card details.


Cyber Bullying

problemIf your Issue is:
I'm being roasted on social media.

Answer:
Your Academic Support Tutor is available to talk to or you can visit Student Support Services for help. The IT Service Desk is also available for advice on blocking messages.

If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


You can also see:
The Student Support page on Gateway




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