Big Yellow Button - Help and Support FAQs
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ClubsIf your Issue is: What clubs are on offer as I have a particular interest in joining one? Answer: See the Student Support page on Gateway and the Student Handbook for details. | ||
CollusionIf your Issue is: Is team work collusion? Answer: Collusion is defined within the Academic Policies and Procedures area of the RAU website.
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ComplaintsIf your Issue is: Answer: If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next year's intake. The RAU Academic Regulations are available from the RAU website: The Student Complaints Procedure here: https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017_0.pdf | ||
Consent and rapeIf your Issue is: I woke up to find someone having sex with me…is this rape? Answer: You can also see: | ||
Council TaxIf your Issue is: I've been sent letters asking me to pay but I'm a full time student. Answer: Registry will be able to produce a letter for you to show to the council. First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac.uk to request a council tax letter. You will then be able to show this letter to the council. Another link you can try is: | ||
CounsellingIf your Issue is: Answer: Out of term time counselling is also available through Cotswold Counselling Service. Students can also download TalkCampus for FREE peer-to-peer support. You can also see: If the above does not answer your question, you could try: | ||
Covid-19If your Issue is: I think I may have Covid-19. Answer: You can also see: The latest advice on Covid19 is here: https://www.nhs.uk/contact-us/ | ||
Credit card billIf your Issue is: Answer: You can also see: | ||
Cyber BullyingIf your Issue is: Answer: You can also see: | ||