Big Yellow Button - Help and Support FAQs


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C

Council Tax

infoIf your Issue is:
I've been sent letters asking me to pay but I'm a full time student 

Answer:

Registry will be able to produce a letter for you to show to the council.  First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac to request a council tax letter.  You will then be able to show this letter to the council.

Another link you can try is:

https://urbanfox.info/finances/council-tax/

Entry link: Council Tax

Counselling

healthIf your Issue is:
Where can I see a counsellor?


Answer:
The University provides a free in-house counselling service. In term time contact one of our Counsellors:  Emma Wingate at emma.wingate@rau.ac.uk ((Wed - Fri) or Celia Povey at celia.povey@rau.ac.uk (Mon-Fri).  If you do not receive a reply, please email student.services@rau.ac.uk.

Out of term time, counselling is available through Cotswold Counselling Service. 

You can also see:  
The Student Support page on Gateway and Student Support Services staff for wellbeing drop in sessions.

If the above does not answer your question, you could try: 
Cotswold Counselling Service, wellbeing and counselling.

You can also see:
The Student Support page on Gateway.

Entry link: Counselling

Credit card bill

problemIf your Issue is:
I can't pay my credit card bill

Answer:
Please email financial.support@rau.ac.uk who will be able to advise you. 

You can also see:
http://www.moneysavingexpert.com/students/student-guide


Entry link: Credit card bill

Credit card has expired and I have a recurring card payment plan

problemIf your Issue is:
My credit card has expired and I pay for tuition fees

Answer:

If you have set up a recurring card payment to pay your accommodation, tuition or other fees and your card has changed or expired you will need to update your card details before the next instalment is due to be collected. 

You can update your card details at any time online by selecting the update card details option from either the student portal or myRAU and following the instructions. This will ask for an email address and validate this on any active recurring card payment plan and send an authentication email to that email address. The authentication email will list all plans linked to that email with a unique link for you to update your card.

Alternatively visit the Finance Office in George Wing in person.  Never send an email containing your card details.

Entry link: Credit card has expired and I have a recurring card payment plan

Cyber Bullying

problemIf your Issue is:
I'm being roasted on social media

Answer:
Your Personal Tutor is available to talk to or you can visit Student Support Services for help. The IT Service Desk is also available for advice on blocking messages.

If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30 am - 5:30 pm).


You can also see:
The Student Support page on Gateway.


Entry link: Cyber Bullying

D

Dental problems

healthIf your Issue is:

I have terrible tooth ache/my wisdom teeth are killing me!


Answer: 
Visit https://www.nhs.uk/Service-Search/Dentists/LocationSearch/3 for a list of local dentists accepting NHS patients or you can look around for a private dentist. If you are in a lot of pain and it's out of office hours call 111 and they can tell you how to access an emergency dentist.

You can also see:

The Student Support page on Gateway.

Entry link: Dental problems

Disability

healthIf your issue is:
I have a disability – dyslexia, medical or mental health condition, mobility, sight or hearing impairment  – who should I tell, what help can I get?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub in the Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details:- e-mail enable@rau.ac.uk

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/Service-Search/Disability%20information%20and%20support/LocationSearch/334

Entry link: Disability

Divorce

problemIf your Issue is: 
My parents are splitting up and I need someone to talk to


Answer:
Visit the Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. Student Support Services will talk you through if an extension or deferral is possible if your work is being affected by family circumstances. 


You can also see:
See the Student Support page on Gateway and the One Stop Shop on Gateway

Entry link: Divorce

Doctor

If your issue is:

I need to see a doctor


Please see Health / Medical Centre and Emergencies

Entry link: Doctor

Driving licence

infoIf your Issue is:
I just got 4 points on my licence!


Answer:
Make sure you contact your Car Insurance provider and notify them as if you do not this may make your car insurance void.

Entry link: Driving licence


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