Big Yellow Button - Help and Support FAQs


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S

Student Lounge

informationIf your Issue is:  
I enjoy socialising but I choose not to drink alcohol. Is there anywhere I can relax that is an alcohol free zone? 

Answer:
The Student Lounge is a relaxing, alcohol free zone. It is situated in The Main Building behind the Porters Lodge, between The Chapel and Tithe Barn.  It is often the location for events organised by the STARs. 






Student Support Services Hub

informationIf your Issue is:
Where can I find Student Support Services?

Answer: Student Support Services are located in the Student Support Services Hub in the Emrys Jones Centre. An open door policy ensures you are welcome at any time for support including Counselling, Well-being, International Liaison, Careers and Disability Support.  To find out more, please visit the University Support Services Gateway page 





Student Union

informationIf your Issue is:

Where is the Student Union located? 


Answer:
The Student Union Office is situated in the Log Cabin next to Cedar Lodge. Daily communications about Student Union and campus activities can be found on the RAU Student Community Facebook page or you can email lewis.bebb@rau.ac.uk.

More information about the Student Union can be found here:

https://www.rau.ac.uk/university-life/social/student-union



Studies

academicIf your Issue is:
I revise, but nothing sticks

Answer:

Your Module Leaders are best placed to help you with specific subject areas, but for help with general revision technique and exam preparation, see the Study Skills page on Gateway, and also the Library page. Your Personal Tutor would also be happy to share some general hints and tips with you. 


Suicide

ProblemIf your Issue is:
It'd be easier to end it all

Answer:
Student Support Services staff are available to help you. Please call in as soon as you can to discuss this further and get help. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111. Please don't suffer alone.

Another link you can try is:
http://www.samaritans.org/how-we-can-help-you/contact-us

If your Issue is:
I'm worried about my friend

Student Support Services staff are available to help you. Please call in as soon as you can to discuss this further and get support. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111.  It's important you don't try to cope with this on your own.


Summons

Also see Driving


Surgery

healthIf your Issue is:
I need an operation

Answer:

If you have to miss University to undergo a medical procedure, speak to your Personal Tutor and email absence@rau.ac.uk. You may need to apply for an extension or deferral, so contact extensions@rau.ac.uk or student.services@rau.ac.uk who will be able to help.

Remember to advise the University when you return to your studies. 




T

Terminal illness

problemIf your Issue is:
One of my parents has just been diagnosed with cancer or another serious illness

Answer:
Your Personal Tutor is available to talk to you or you can visit  Student Support Services for help. You may also be able to apply for an extension or deferral due to exceptional circumstances if your work has suffered as a result of a family issue. Please speak to Student Support Services staff who will explain the process and provide advice.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see:
https://www.macmillan.org.uk/information-and-support/audience/someone-i-know-has-cancer.html


Terrorism

Please see Extremism


The Clinic

The Clinic see Health / Medical Centre



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