Big Yellow Button - Help and Support FAQs


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B

Banking

infoIf your Issue is:
Where can I open a bank account?

Answer:

There are a wide variety of banks and building societies in Cirencester who will be able to assist you. You will require a proof of status letter which can be requested from registry@rau.ac.uk. 


You can also see:
http://www.savethestudent.org/money/student-banking/student-bank-accounts.html 



Entry link: Banking

Bereavement

problemIf your Issue is:
I have recently had some bad news and a member of my family or a close friend has died. I am struggling with this. What do I do?

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. You may also be able to apply for an extension or deferral if your work has suffered as a result of this bereavement. Please speak to Student Support Services staff who will explain the process and provide advice.


See Rules and Regulations on the One Stop Shop on Gateway and the Student Support page on Gateway


You can also see:

Entry link: Bereavement

Birth contol

healthIf your Issue is:

Where can I get condoms from or ask about other birth controls?

Answer:

The Medical Centre or Sexual Health Clinic are open during term time. You can also get condoms from the doctors surgery or local pharmacy. Please see the  Medical Centre section for opening times. 


You can also see: 

The Student Support page on Gateway

Entry link: Birth contol

Books

academicIf your Issue is:
What text books should I buy?

Answer:

You may have received initial recommendations from staff you met at Open Day/Applicant Day or in communications with them. If not, the home page for each of your modules will include a Module Handbook which in turn contains a list of essential reading. Library staff or your Module Tutor will help you if you have difficulty locating suggested publications, many of which are available as e-books.

You can also see: 
RAU Resource Lists


Entry link: Books

Bullying

problemIf your Issue is:
I have been getting nasty text messages from another student and I think I am being bullied. What do I do?

Answer:
Your Personal Tutor is available to talk to or you can visit Student Support Services for help. It's important that you let someone know what is happening. The Conduct Officer, Steve Martin also deals with behaviour issues and he is based just next to the Student Lounge, under the arches adjoining the Tithe Barn.

Another link you can try is the Student Handbook:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

If the above does not answer your question, you could try:
Try the harassment policy on the One Stop Shop on Gateway or the RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Entry link: Bullying

C

Careers

If your Issue is:

I need help to find a job or placement

I don’t know what to do after I graduate and need some help

Answer:
Contact the RAU Careers Service at careers@rau.ac.uk, or during term time call in to EJ01 in the Student Hub.

You can also see:  
The Careers page on Gateway.

If the above does not answer your question, you could try: 

The following websites are aimed at students and graduates and cover a wide range of careers-related issues:

Prospects

Targetjobs

Next Step Support


Entry link: Careers

Cheating

acadmicIf your Issue is:
I've been called to a cheating hearing!

Answer:

This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarise yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic Policies and Procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures  

You are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further.


Entry link: Cheating

Clubs

infoIf your Issue is:

What clubs are on offer as I have a particular interest in joining one?


Answer:
Visit the Students Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub.

See the Student Support page on Gateway and the Student Handbook for details:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

Entry link: Clubs

Collusion

academicIf your Issue is:

Is team work collusion?

Answer:

Collusion is defined within the Academic Policies and Procedures area of the RAU website.


For further Information try:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Entry link: Collusion

Consent and rape

problemIf your Issue is:
I woke up to find someone having sex with me…is this rape?

Answer:
Active consent by all parties is required for sex to be consensual.  Talk to someone you trust and/or Student Support services. If you want help immediately outside of office hours contact the Porters Lodge dedicated 24/7 emergency landline 01285 889834 and they will be able to contact the Duty Officer for you.  

You can also see:
https://www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/

http://www.glosrasac.org/

Entry link: Consent and rape


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