Help and Support


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B

Banking

infoIf your Issue is:
Where can I open a bank account

Answer:

There are a wide variety of banks and building societies in Cirenecester who will be able to assist you.


You can also see:
http://www.savethestudent.org/money/student-banking/student-bank-accounts.html 




Bereavement

problemIf your Issue is:
I have recently had some bad news and a member of my family or a close friend has died. I am struggling with this. What do I do?

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. You may also be able to apply for an extension or deferral if your work has suffered as a result of this bereavement. Please speak to Student Support Services staff who will explain the process and provide advice.


See Rules and Regulations on the One stop shop on Gateway and the Student Support page on Gateway


You can also see:


Birth contol

healthIf your Issue is:

Where can I get condoms from or ask about other birth controls?

Answer:

The Medical Centre or Sexual Health Clinic are open during term time. You can also get condoms from the doctors surgery or local pharmacy. Please see the Medical Centre section for opening times. 


You can also see: 

The Student Support page on Gateway


Books

academicIf your Issue is:
What text books should I buy?

Answer:

You may have received initial recommendations from staff you met at Open Day/Applicant Day or in communication with them. If not, the home page for each of your modules will include a Module Handbook which in turn contains a list of essential reading. Library staff or your Module Tutor will help you if you have difficulty locating suggested publications, many of which are available as e-books.

You can also see: 
RAU Resource Lists



Bullying

problemIf your Issue is:
I have been getting nasty text messages from another student and I think I am being bullied. What do I do?

Answer:
Your Personal Tutor is available to talk to you  or you can visit Student Support Services for help. It's important that you let someone know what is happening. The Conduct Officer, Steve Martin also deals with behaviour issues and he is based just next to the Student Lounge, under the arches adjoining the Tithe Barn.

Another link you can try is the student handbook:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

If the above does not answer your question, you could try:
Try the harassment policy on the One stop shop on Gateway or the RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


C

Cheating

acadmicIf your Issue is:
I've been called to a cheating hearing!

Answer:

This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarize yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic policies and procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures  

You are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further. 

Clubs

infoIf your Issue is:

What clubs are on offer as I have a particular interest in joining one?


Answer:
Visit the Students Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub, Cedar Lodge. 

See the Student Support page on Gateway and the Student Handbook for details:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook


Collusion

academicIf your Issue is:

Is team work collusion?

Answer:

Collusion is defined within the Academic policies and procedures area of the RAU website.
For further Information try:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

Consent and rape

problemIf your Issue is:
I woke up to find someone having sex with me…is this rape?

Answer:
Active consent by all parties is required for sex to be consentual.  Talk to someone you trust and/or Student Support services. If you want help immediately outside of office hours contact the Porters Lodge, they will be able to contact the Duty Officer for you.  

You can also see:
https://www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/


Council Tax

infoIf your Issue is:
I've been sent letters asking me to pay but I'm a full time student 

Answer:

See the Student Support page on Gateway for the guide to council tax or drop in at the Student Support Services Hub. 

Another link you can try is:
https://urbanfox.info/finances/council-tax/



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