If your issue is:  
I have been absent from lectures/exams or intend to be away, what should I do?

Answer: 
If this is the case, you must email your module leaders. Please remember to let them know when you have returned to your studies.

If your issue is:
How is my degree calculated?

Answer:
RAU Academic Regulations are available from the RAU website.

Issue:
I don't know who my Academic Support Tutor is!

Answer:
You should have received an email early in the semester from your Academic Support Tutor to introduce themselves. They will also invite you to Student Training Sessions and a catch-up over lunch so check your student email account to make sure you haven't missed anything. 

If you still feel you don't know who your Personal Tutor is contact Student Support Services on student.services@rau.ac.uk who will be able to help. 

I'm not happy with my room on campus!

Answer: 
Visit the Accommodation Office or you can e-mail accommodation@rau.ac.uk. Someone will arrange to meet with you to discuss the options.  

If the above does not answer your question, you could try:
You can also get advice from Student Support Services.

If you're looking for alternative accommodation, you can try:
https://urbanfox.info/accommodation/finding-accommodation/

If your issue is:
I have ADD or ADHD – who should I tell, what help can I get?

Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor  using student.services@rau.ac.uk. An appointment will be offered to discuss what adjustments are possible.

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website.

If the above does not answer your question, you could try:
http://www.nhs.uk/Conditions/Attention-deficit-hyperactivity-disorder/Pages/Symptoms.aspx

If your Issue is: 

Answer:
Visit the Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.

You can also see:
The Student Support page on Gateway

If your Issue is:
I think I am drinking too much. Do I have an addiction? What can I do?

Answer:
Visit the Student Support Services Hub where staff will be able to provide advice and resources to help you. Seeking help early is important, even if it doesn't get more serious. 

You can also see:
The Student Support page on Gateway

If your Issue is:
I am always on edge. I feel anxious all the time. What should I do?

Answer:
Visit the Student Support Services Hub in the Emrys Jones Centre where staff will be able to provide advice and resources to help you. Community Assistants are also based in The Hub and they are there to help you settle in.

You can also see:
The Student Support page on Gateway

If the above does not answer your question, you could try:
https://www.anxietyuk.org.uk/

If your issue is:
I have Asperger’s or am on the Autistic spectrum – who should I tell, what help can I get?

Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor Rebecca Reynolds using enable@rau.ac.uk. An appointment will be arranged to discuss what adjustments are possible.

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/autism/

If your Issue is: 
I need to get cash out and it's currently 

There is an ATM on campus. See the Campus Plan (George Wing) https://www.rau.ac.uk/file/rau-campus-map

You can also see:
http://www.nearestcashpoint.co.uk/search/cash-points-in-cirencester-gloucestershire

NOTE: At the current time, card only payments will be accepted on campus.