Big Yellow Button - Help and Support FAQs


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A

Absence

academicIf your issue is:  
I have been absent from lectures/exams or intend to be away, what should I do?


Answer: 
If this is the case, you must email your Personal Tutor and absence@rau.ac.uk in Registry who keep records of all absences.  Please remember to let them know when you have returned to your studies.


You can also see: 
Rules and Regulations on the One Stop Shop on Gateway


If the above does not answer your question, you could try: 
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook


Academic Regulations

academicIf your issue is:

How is my degree calculated?

Answer:
RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Accommodation

Iinformationf your issue is: 

I'm not happy with my room on campus


Answer: 
Visit the Accommodation Office or you can e-mail accommodation@rau.ac.uk. Someone will arrange to meet with you to discuss the options.  


If the above does not answer your question, you could try:
You can also get advice from the Student Support Services Hub


If you're looking for alternative accommodation, you can try:
https://urbanfox.info/accommodation/finding-accommodation/


ADD / ADHD

healthIf your issue is:
I have ADD or ADHD – who should I tell, what help can I get?


Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor Rebecca Reynolds using enable@rau.ac.uk. An appointment will be arranged to discuss what adjustments are possible.


You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


If the above does not answer your question, you could try:
http://www.nhs.uk/Conditions/Attention-deficit-hyperactivity-disorder/Pages/Symptoms.aspx


Addiction

problemIf your Issue is: 
I think I may be addicted to alcohol/drugs/gambling/other

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important.


You can also see:
The Student Support page on Gateway



Alcohol

problemIf your Issue is:
I think I am drinking too much. Do I have an addiction? What can I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. Seeking help early is important, even if it doesn't get more serious. 


You can also see:
The Student Support page on Gateway


Anxiety

healthIf your Issue is:
I am always on edge. I feel anxious all the time. What should I do?


Answer:
Visit the Student Support Services Hub in the Emrys Jones Centre where staff will be able to provide advice and resources to help you. STARs are also based in the Student Support Services Hub and they are there to help you settle in.


You can also see:
The Student Support page on Gateway


If the above does not answer your question, you could try:
https://www.anxietyuk.org.uk/



Asperger’s / Autism

healthIf your issue is:
I have Asperger’s or am on the Autistic spectrum – who should I tell, what help can I get?


Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor Rebecca Reynolds using enable@rau.ac.uk. An appointment will be arranged to discuss what adjustments are possible.


You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/autism/


ATM (Cash Point)

infoIf your Issue is: 
I need to get cash out and it's currently 
out of hours

Answer:

There is an ATM on campus. See the Campus Plan (George Wing) https://www.rau.ac.uk/file/rau-campus-map

You can also see:
http://www.nearestcashpoint.co.uk/search/cash-points-in-cirencester-gloucestershire

If the above does not answer your question, you could try: 
https://www.rausu.co.uk/your-union/map-of-ciren


NOTE: At the current time, card only payments will be accepted on campus. 



Attendance

academicIf your Issue is:
I think my attendance record might be wrong


Answer:
Please contact absence@rau.ac.uk who will be able to help you.

B

Banking

infoIf your Issue is:
Where can I open a bank account?

Answer:

There are a wide variety of banks and building societies in Cirencester who will be able to assist you. You will require a proof of status letter which can be requested from registry@rau.ac.uk. 


You can also see:
http://www.savethestudent.org/money/student-banking/student-bank-accounts.html 




Bereavement

problemIf your Issue is:
I have recently had some bad news and a member of my family or a close friend has died. I am struggling with this. What do I do?

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. You may also be able to apply for an extension or deferral if your work has suffered as a result of this bereavement. Please speak to Student Support Services staff who will explain the process and provide advice.


See Rules and Regulations on the One Stop Shop on Gateway and the Student Support page on Gateway


You can also see:


Birth contol

healthIf your Issue is:

Where can I get condoms from or ask about other birth controls?

Answer:

The Health/Medical Centre or Sexual Health Clinic are open during term time. You can also get condoms from the doctors surgery or local pharmacy. Please see the Health/Medical Centre section for opening times. 


You can also see: 

The Student Support page on Gateway


Books

academicIf your Issue is:
What text books should I buy?

Answer:

You may have received initial recommendations from staff you met at Open Day/Applicant Day or in communications with them. If not, the home page for each of your modules will include a Module Handbook which in turn contains a list of essential reading. Library staff or your Module Tutor will help you if you have difficulty locating suggested publications, many of which are available as e-books.

You can also see: 
RAU Resource Lists



Bullying

problemIf your Issue is:
I have been getting nasty text messages from another student and I think I am being bullied. What do I do?

Answer:
Bullying is not tolerated at the RAU. Your Personal Tutor is available to talk to or you can visit Student Support Services for help. Steve Martin, Security and Student Conduct Manager also deals with behaviour issues. He is based just next to the Student Lounge, under the arches adjoining the Tithe Barn. It's important that you let someone know what is happening.

Another link you can try is the Student Handbook:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

If the above does not answer your question, you could try:
Try the harassment policy on the One Stop Shop on Gateway or the RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Bursaries and Scholarships

academicIf your Issue is:
Am I eligible for a bursary or scholarship? Where can I find more information?

Answer:

To find out if you are eligible for a bursary or scholarship, please look at 

https://www.rau.ac.uk/study/undergraduate/funding-your-time-at-university/bursaries-awards-scholarships


C

Careers

academicIf your Issue is:

I need help to find a job or placement

I don’t know what to do after I graduate and need some help

Answer:
Contact the RAU Careers Service at careers@rau.ac.uk, or during term time call in to EJ01 in the Student Hub.

You can also see:  
The Careers page on Gateway.

If the above does not answer your question, you could try: 

The following websites are aimed at students and graduates and cover a wide range of careers-related issues:

Prospects

Targetjobs

Next Step Support



Chaplaincy

information

If your Issue is:

Are there opportunities to worship on campus?

Answer: 

Our multi-faith chaplaincy aims to support all students and staff at the University. Our Chapel of St George the Martyr is situated in the Quad and is open to all students for worship, music, reflection and meditation on a daily basis. 

To find our more about our multi-faith chaplaincy please check here: https://www.rau.ac.uk/university-life/support-and-wellbeing/faith-rau



Cheating

acadmicIf your Issue is:
I've been called to a cheating hearing!

Answer:

This might be due to an allegation of what is referred to as academic misconduct, either by you, or in reference to a case in which you might somehow be involved. A hearing is the event where the matter is fully investigated so you should familiarise yourself with the procedural arrangements set out in Section 12 of the RAU Academic Regulations (Section 1 General Rules) available in the Academic Policies and Procedures area of the RAU website. See: https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures  

You are entitled to be accompanied at the hearing but you must advise the panel of this in advance. Your Programme Leader can guide you further.



Clubs

infoIf your Issue is:

What clubs are on offer as I have a particular interest in joining one?


Answer:
Visit the Student Union Office situated in the Log Cabin next to Cedar Lodge. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub.

See the Student Support page on Gateway and the Student Handbook for details:
https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook


Collusion

academicIf your Issue is:

Is team work collusion?

Answer:

Collusion is defined within the Academic Policies and Procedures area of the RAU website.


For further Information try:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Complaints

problem

If your Issue is:
I'm not happy about something at University - how do I make a complaint? 

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student. complaints@rau.ac.uk. If it's programme related start with your Programme Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

The Student Complaints Procedure here:  https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf  


Consent and rape

problemIf your Issue is:
I woke up to find someone having sex with me…is this rape?

Answer:
Active consent by all parties is required for sex to be consensual.  Talk to someone you trust and/or Student Support services. If you want help immediately outside of office hours contact the Porters Lodge dedicated 24/7 emergency landline 01285 889834 and they will be able to contact the Duty Officer for you.  

You can also see:
https://www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/

http://www.glosrasac.org/


Council Tax

infoIf your Issue is:
I've been sent letters asking me to pay but I'm a full time student 

Answer:

Registry will be able to produce a letter for you to show to the council.  First, check you have registered your term-time address correctly here https://eu-quercus.elluciancloud.com/app/rau/f?p=1202:LOGIN:1719758722858. Once you have checked your term-time address, email registry@rau.ac to request a council tax letter.  You will then be able to show this letter to the council.

Another link you can try is:

https://urbanfox.info/finances/council-tax/


Counselling

healthIf your Issue is:
Where can I see a counsellor?


Answer:
The University provides a free in-house counselling service. In term time contact one of our Counsellors:  Emma Wingate at emma.wingate@rau.ac.uk ((Wed - Fri) or Celia Povey at celia.povey@rau.ac.uk (Mon-Fri).  If you do not receive a reply, please email student.services@rau.ac.uk.

Out of term time, counselling is available through Cotswold Counselling Service. 

You can also see:  
The Student Support page on Gateway and Student Support Services staff for wellbeing drop in sessions.

If the above does not answer your question, you could try: 
Cotswold Counselling Service, wellbeing and counselling.

You can also see:
The Student Support page on Gateway


Credit card bill

problemIf your Issue is:
I can't pay my credit card bill

Answer:
Please email financial.support@rau.ac.uk who will be able to advise you. 

You can also see:
http://www.moneysavingexpert.com/students/student-guide



Credit card has expired and I have a recurring card payment plan

problemIf your Issue is:
My credit card has expired and I pay for tuition fees

Answer:

If you have set up a recurring card payment to pay your accommodation, tuition or other fees and your card has changed or expired you will need to update your card details before the next instalment is due to be collected. 

You can update your card details at any time online by selecting the update card details option from either the student portal or myRAU and following the instructions. This will ask for an email address and validate this on any active recurring card payment plan and send an authentication email to that email address. The authentication email will list all plans linked to that email with a unique link for you to update your card.

Alternatively visit the Finance Office in George Wing in person.  Never send an email containing your card details.


Cyber Bullying

problemIf your Issue is:
I'm being roasted on social media

Answer:
Your Personal Tutor is available to talk to or you can visit Student Support Services for help. The IT Service Desk is also available for advice on blocking messages.

If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


You can also see:
The Student Support page on Gateway



D

Dental problems

healthIf your Issue is:

I have terrible tooth ache/my wisdom teeth are killing me!


Answer: 
Visit https://www.nhs.uk/Service-Search/Dentists/LocationSearch/3 for a list of local dentists accepting NHS patients or you can look around for a private dentist. If you are in a lot of pain and it's out of office hours call 111 and they can tell you how to access an emergency dentist.

You can also see:

The Student Support page on Gateway


Disability

healthIf your issue is:
I have a disability – dyslexia, medical or mental health condition, mobility, sight or hearing impairment  – who should I tell, what help can I get?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub in the Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/Service-Search/Disability%20information%20and%20support/LocationSearch/334


Divorce

problemIf your Issue is: 
My parents are splitting up and I need someone to talk to


I am in the process of getting divorced and need some support


Answer:

Drop into the Student Support Services Hub in the Emrys Jones Centre where you will be able to speak to someone who can offer advice and support. Student Support Services will talk you through if an extension or deferral is possible if your work is being affected by family circumstances. 


You can also see:
See the Student Support page on Gateway and the One Stop Shop on Gateway


Doctor

healthIf your issue is:

I need to see a doctor


Please see Health / Medical Centre and Emergencies


Driving licence

infoIf your Issue is:
I just got 4 points on my licence!


Answer:
Make sure you contact your Car Insurance provider and notify them as if you do not this may make your car insurance void.


Driving summons

infoIf your Issue is: 
I have a summons - what should I do?

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and support.


You can also see:
The Student Support page on Gateway



Drugs

helathIf your Issue is:
I'm struggling to say no


Answer:

Visit Student Support Services Hub where staff will be able to provide advice and support you. 


You can also see:

Student Support page on Gateway
http://www.talktofrank.com/are-you-under-the-influence


Drunk driving

problemIf your Issue is:
I've just been caught drunk driving!

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and help you. 

You can also see: 
The Student Support page on Gateway.




Dyslexia / Dysgraphia /Dyscalculia

healthIf your issue is:
I have dyslexia – what should I do?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub in the Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk 

You can also see: 

The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia

If the above does not answer your question, you could try:
https://www.nhs.uk/conditions/dyslexia/



E

Eating disorders

healthIf your Issue is:
I think I have an eating disorder

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you.  Also see your doctor. There is a B-eat peer support group that runs once a month in Cirencester (details on the Student Support page on Gateway). Getting help early is really important.

You can also see this link:
https://www.beateatingdisorders.org.uk/tips


Email

infoIssue:
How can I get my RAU emails on my PC and mobile device?

 

Answer

Follow the instructions on the IT  Services page on Gateway  using the download entitled 'RAU Email on your laptop'. 


You can also see
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).

 

If the above does not answer your question, you could try:
Asking a student colleague who has the same device as you and who successfully got their student email on their device.




Emergencies

infoIf  your Issue is:
I need an ambulance/the police/ fire brigade!


Answer:
In a life threatening emergency call 999 or 112 from an international mobile - always tell the Porters Lodge or Security so that they can direct them to you quickly. From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am 07960031821.  There is also a dedicated 24/7 emergency landline 01285 889834.







Employer

problemIf your Issue is:
My job is stopping me attending my lectures

Answer:
Your Personal Tutor will be able to help you with this. Sometimes it is a matter of balance. You might have taken on too much work or your employer might have unrealistic expectations regarding your employment. Either way, your Personal Tutor will be able to help.

You can also see:
https://www.savethestudent.org/student-jobs/balancing-a-job-and-study-at-university.html


Exams

academicIf your Issue is:
I cannot attend an exam due to an emergency. What can I do?

Answer:

Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. You may be able to have an extension or referral if your work has suffered as a result of the emergency. 

You should also notify the Exams Officer. Contact email:  examinations@rau.ac.uk

See Rules and Regulations on the One Stop Shop


If your Issue is:
I need adjustments for my exams e.g. a reader or computer

Answer:
Let the University know as far in advance as possible using enable@rau.ac.uk. The Disability and Inclusive Learning Advisor will arrange to see you to discuss what adjustments are possible.


If your Issue is:
Help! I'm totally stressed out.

Answer:
Visit Student Support Services Hub where staff will be able to provide advice and resources to help you. You can also speak to your Personal Tutor or go to the Professional development skills sessions run by Karen Czapiewski (Karen.Czapiewski@rau.ac.uk)

You can also see this link regarding exam stress
http://www.studentminds.org.uk/examstress.html


Extension or Deferral due to Exceptional Circumstances

academicIf your Issue is:
I was unable to submit my work on time due to an unexpected issue. What can I do?

Answer:
Visit Student Support Services Hub where you will be able to drop in and speak to someone who can offer advice and support. If your work is being affected by an unexpected occurrence, a member of Support Services will talk you through the extension or deferral due to exceptional circumstances process.

Extension/deferral requests should be sent to extensions@rau.ac.uk

Also speak to your Personal Tutor as soon as you can. 

Student Policies and Procedures: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook 

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Extremism

problemIf your Issue is:
Should I report extremist views being voiced?


Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  

Contact details: Email steve.martin@rau.ac.uk.

You can also see this link regarding terrorism:
https://www.gov.uk/report-terrorism

If your Issue is:
I'm concerned a friend is being radicalized

Answer:
Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.

Contact details: Email steve.martin@rau.ac.uk.

If your Issue is:
If you see suspicious behavior and are worried about an immediate threat

Answer:
Report it to the Porters Lodge or Security team who will contact the police if necessary.


Eyesight

healthIf your Issue is:
I can't see the screen! Where do I get my eyes tested?

Answer:
There are numerous opticians in Cirencester. One is available in the large Tesco; there is also a Boots optician in the town centre. You will need to make an appointment to arrange a test.

You can also see this link about the importance of looking after your eyesight:

https://www.nhs.uk/Livewell/Eyehealth/Pages/Lookingafteryoureyes.aspx


F

Failed exam

academicIf your Issue is:
I failed my exam. Am I off the course?

Answer:

Not if it was the first time you sat the exam! As with failed coursework, exams also have a resit opportunity, normally in the first week of September. You will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your module mark will be capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.

RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures




Failed module

academicIf your Issue is:
I failed my module. Can I resit?

Answer:
Yes you can. However, in order to pass a resit, you will need your aggregate score for that module to be 40% or more and the penalty for not passing first time is that your resit module mark is capped at 40%. For full details see section 2 of the RAU Academic Regulations available on the RAU website.


RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Feedback about the University

infoIf your Issue is:
I want give my feedback to the University about the Big Yellow Button, another service or experience. How do I do this?

Answer:
RAU always appreciates your feedback, if we don't know what is going wrong (or right) we can't fix it (or make it even better). There are many ways you can get involved in giving feedback to RAU. If your issue is a general complaint relating to the University, please email student. complaints@rau.ac.uk. If it's programme related start with your Programme Representative, your Personal Tutor or Programme Manager. Keep in mind your message will be stronger if you have already spoken to your colleagues and can present a unified message.  

You can also use tellus@rau.ac.uk

If it's about University policy or structures speak to your SU. They have been elected to represent your voice to the RAU management team. They will also run fortnightly Student Voice meetings where all students are encouraged to attend and input into what happens at RAU. There are also plenty of University committees and groups that would appreciate having a student member, let your SU know if you are interested in this as they will be invited to most of them. 

For anything else you can contact the Student Support Hub and they can help you get your feedback to the right place. The sooner you raise an issue, the more likely it will be resolved in a way that means you get to benefit, not just next years intake.

Other information is available from the One Stop Shop on Gateway

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see: 

The Student Complaint Procedure here:  https://www.rau.ac.uk/sites/files/rau/policies/StudentComplaintsProcedure2017.pdf  




Finances

informationIf your Issue is:
Help! I have run out of money! 

Answer:
For some students, attending University may be the first time that you have managed your own money. Should you find yourself in need of support or advice, please contact 

You can also see:
http://www.moneysavingexpert.com/students/student-guide



Fitness

infoIf your Issue is:
How can I get in shape?

Answer:

There is a gym and fitness centre on site. Opening hours and available activities are currently not available.

Contact details: Gym@rau.ac.uk

NOTE: The Gym is currently closed. 

The Student Union runs various sports clubs . The SU is situated in the Log Cabin by Cedar Lodge.

Contact details: lewis.bebb@rau.ac.uk 


Fitting in

ProblemIf your Issue is:
I just don't feel I belong

Answer:
Visit Student Support Services Hub where you will be able to talk to someone. You could also talk to your Personal Tutor. They will also be able to put you in touch with the STARs who run events and provide advice for student life.


Flu

healthIf your Issue is:
I can't shake this virus!

Answer:
See the RAU nurse in the Health / Medical Centre just to the right of the clock tower off the Main Quad. You can also get advice from the Student Support Services Hub or contact Phoenix GP Surgery on 01285 652056 to make an appointment.

You can also visit this NHS page:
https://www.nhs.uk/conditions/flu/


G

Gambling

problemIf your Issue is: 

I have a gambling problem

Answer:

Visit Student Student Support Services Hub where staff will be able to provide advice and resources to help you. Getting help early is important. 


You can also see:

https://www.gamcare.org.uk/ - a leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Their expert services are confidential and non-judgmental.


H

Hacking

problemIf your Issue is:
I think someone has hacked my PC

Answer:
Contact the IT Service Desk as soon as possible and ask for help.  If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


Harrassment

problemIf your Issue is:
They won't leave me alone!

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. It's important to let someone know what is happening. 

Also check out the Hollie Guard personal security app it's free: https://hollieguard.com/



Health and safety

infoIf your Issue is:
What is the RAU H&S policy?

Answer:
The Health & Safety policy is available in the Student Handbook on the RAU website: https://www.rau.ac.uk/university-life/support-and-wellbeing/student-handbook

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures



Health/Medical Centre

helthIf your Issue is: 
I'm not feeling well where do I go? (also see Emergencies).


Answer: 
The Health / Medical Centre is open during term time (in the corner of the Quad behind main reception). NOTE: Currently an appointment must be made before attending. 

Opening times are:

Term timeSurgery open hours
Monday9:30am - 1:15pm
Tuesday9:30am - 11.45am
Wednesday9:30am - 1:15pm
Friday9:30am - 12:45pm

Please call 01285 652531 ext 2216 during clinic hours and the nurse will be able to assist you. If you have a non-urgent matter or need information, visit the RAU portal on the Phoenix Health Group website at www.phoenixhealthgroup-rau.ac.uk  If you are not registered locally you will need to be seen as a visiting patient, but any long term medical care will have to come from the practice you are registered with.  The Health/Medical Centre can also be contacted for non-emergencies on clinic@rau.ac.uk.

A sexual health clinic operates from the University Health/Medical Centre during term time. 

You can also get advice from the Student Support Services Hub and the main RAU website:

https://www.rau.ac.uk/university-life/student-services/campus-facilities/university-health-centre



Hobbies

infoIf your Issue is:
Who shares my interests?

Answer:
Visit the Student Union Office which is situated in the Log Cabin next to Cedar Lodge. The SU runs events and societies and are always open to suggestions and ideas for new groups. The STARs  also run events and would love to hear your ideas, they can be found by visiting the Student Support Services Hub in the Emrys Jones Centre.


Home sickness

probkemIf your Issue is:
I really miss home!

Answer:
Visit Student Support Services Hub where you will be able to talk to someone and they will be able to put you in touch with the STARs who are available to help you settle in. 

You can also see this link regarding advice for freshers: 

https://www.studentminds.org.uk/startinguniversity.html



Homophobia

problemIf your Issue is:
I'm being verbally abused because I'm gay/trans

Answer:
Homophobic or trans harassment is not tolerated at RAU.

Report it to the SPOC (single person of contact) which is Steve Martin, Security and Student Conduct Manager.  Contact details: Email steve.martin@rau.ac.uk. 

You can also use the student.services@rau.ac.uk email. It's important you let someone know what is happening.

You can also seehttps://www.supportu.org.uk/lgbt-helpline-support.php#demo-accordion3 or http://www.gglc.co.uk/


Hospitalisation

HealthIf your Issue is:
I've got to go into hospital - what do I do about my studies?

Answer:
Notify your Personal Tutor that you will be away from studies. Once you are feeling up to it contact Student Support Services Hub who will guide you through how to apply for a deferral or extension. If this is accepted you will be allowed extra time to submit coursework.


See Rules and Regulations on the One Stop Shop on Gateway

You can also see:

Opening hours of Student Support hub






Housemates

problemIf your Issue is:
I can't get on with a housemate

Answer:
Visit the Accommodation Office or e-mail sarah.hall@rau.ac.uk. A meeting will be arranged to discuss options for alternative accommodation if necessary. If you live off site and have a problem with your housemates  visit Student Support Services who can provide advice.

You can also see:
https://urbanfox.info/accommodation/finding-accommodation/

If the above does not answer your question, you could try:
Opening hours of Student Support hub




I

Illness

healthIf your Issue is:
I feel really ill and can't get into University

Answer:

If you are too ill to attend University, you must let your Personal Tutor know and email absence@rau.ac.uk. If your illness affects the hand in date of an assignment you must contact extensions@rau.ac.uk  Also see Health / Medical Centre.

You can also:
Call 111 for medical advise if you are struggling to get out of the house.




IT

problemIf your Issue is:
My laptop or mobile won't connect!

Answer:
If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm). 

You can also look for advice on the IT Gateway page


L

Late hand-in

academicIf your Issue is:
I missed the hand-in! What next?

Answer:
You can submit up to one week late but your mark for that module will be capped at 40%. If you have applied and been granted an extension, it will provide you with an opportunity to submit the work and receive an uncapped mark. Further details can be found on the RAU Website in the RAU Academic Policies and Procedures -  Academic Regulations Part 1, Sections 5 and 6.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Laundry

informationIf your Issue is:  
Is there somewhere on campus where I can do my laundry? 

Answer:
Yes.  There is a launderette on campus situated on the corner of Bledisloe Court.  Machines are operated through an app called Circuit and detergent can be purchased from the campus shop.  If there is a fault with the machines you can either report it directly or come to Lodge and who will report it for you.


Laundry cards are available from the lodge for a £2 deposit.


You can also see: https://www.circuit.co.uk/





Learning Support

academicIssue:
I need learning support due to dyslexia or autism – who should I tell, what help can I get?

Answer:
Let the University know as far in advance as possible. You can contact the Disability and Inclusive Learning Advisor using enable@rau.ac.uk. An appointment will be arranged to discuss what adjustments are possible.

You can also see:
The RAU disability page at https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia and the Gateway pages on Dyslexia and Disability support and Assistive technology.

If the above does not answer your question, you could try:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/academic-support


Library

academicIf your Issue is:
When is the Library open?

Answer: 

Please check the current hours here: https://gateway.rau.ac.uk/course/view.php?id=1373 

NOTE: The library opening hours are currently variable


Loneliness

problemIf your Issue is:
They're all in cliques. Nobody speaks to me.

Answer:
Visit Student  the Student Support Services Hub where you will be able to talk to someone. They will also be able to put you in touch with the STARs who run events and provide advice for student life. See Gateway for opening times and the times the STARs are available.



M

Maintenance

infoIf your Issue is:
How do I report a University maintenance issue like a leaking tap?

Answer:
Please report it to the Porters Lodge who will log it with the maintenance team.


Mental health

helthIf your Issue is:
I don't know what's wrong with me

Answer:

Visit Student Support Services Hub who have resources available to help you.  Also see your GP if your symptoms are sudden or unexpected.

You can also see:

https://www.nhs.uk/conditions/stress-anxiety-depression/self-help-therapies/

Misconduct

academicIf your Issue is:

I've been accused of misconduct. What should I do?


Answer:
Don't panic! There might be a perfectly innocent explanation as to how you might be implicated in collusion or cheating. However, RAU take academic misconduct very seriously and if you have plagiarised, colluded or cheated in any assessed work, you can expect to be taken through the disciplinary process but hopefully in a fair and non-judgemental way. See the RAU website for the RAU Academic Regulations Part 1 Section 12. This will explain the process, the time frame and outline who can help you and how.  

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures


Module Feedback

academic

If your Issue is:
I'm not sure I understand my module feedback

Answer:

Contact Your Personal Tutor, your Programme Manager or your Module Leader for help.




Module tutor

problemIf your Issue is:
My tutor hates me!

Answer:
Oh dear! You can't really raise that with your Module Tutor then can you? This might be something you feel comfortable to speak about in confidence with your Personal Tutor (if they are not the Module Tutor in question!). Alternatively, you might also speak to your Program Manager. If that seems daunting, you could approach the Student Union or use the Big Yellow Button and report the matter via the Cause for Concern link. Personality clashes can arise at times, but with cooperation and determination, they can be overcome.  

You could also contact student.services@rau.ac.uk who will be able to advise you. 





myRAU mobile and desktop app

InformationIf your issue is:
I don't know how to access the myRAU app.

Answer:
All the details on the app are available from the myRAU support page on Gateway along with a detailed user guide.


N

Neighbours

problemIf your issue is:
I have a problem with my neighbours who are making me unhappy. Where do I go?

Answer:

Visit the Accommodation Office or e-mail accommodation@rau.ac.uk. A meeting will be arranged to discuss options and the possibility of moving rooms if necessary. 

If you are having problems with off-site accommodation you will need to speak to your landlord/agent who may be able to help you.

You can also get advice from the Student Support Services Hub


Neighbours - Parking

problemIf your Issue is:
I'm having a real fight with the neighbours over parking

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue and to help put you in touch with the local council.

You can also see:
Urban Fox has general advice https://urbanfox.info/cirencester-crossfit/



O

Online shop

infoIf your Issue is:
Is there an online shop at RAU?

Answer:
Yes, you can find the shop at http://shop.rac.ac.uk/. This is where you are able to pay for extra charges such as rural skills courses, replacement Unicards, resits and study tours.



P

Parcels

infoIf your Issue is:
How can I get a parcel delivered to me?

Answer:
All letters and parcels are delivered to the Porters Lodge. You will receive an e-mail from the Lodge if you have a parcel. There is also a post box on site for outgoing letters. 


Parking

infoIf your Issue is:
How do I get a parking space?

Answer:
There are no individually reserved spaces on campus. You can apply for a parking permit by using the on-line parking application portal during self-registration or by visiting the Estates Office situated in Old House. Parking is on a first come first served basis and is not guaranteed.

You can also see:
Please refer to Gateway for the Shuttle Bus timetable or try walking into Uni. Many student housing areas are closer than you might think.



Personal Tutor

ProblemIssue:
I don't know who my Personal Tutor is!

Answer:
You should have received an email early in the semester from your Personal Tutor to introduce themselves. They will also invite you to Student Training Sessions and a catch-up over lunch so check your student email account to make sure you haven't missed anything. 

There is a tile on the myRAU app that can help you find out.

Personal tutor tile on myRAU

If you still feel you don't know who your Personal Tutor is contact Student Support Services on student.services@rau.ac.uk who will be able to help. 


Pets

infoIf your Issue is:
Can I bring my dog into RAU?

Answer:
Animals are not allowed inside University buildings.   You can check the Student Handbook for details. There is also a Code of Conduct for Animals

Should you need to bring a support dog with you to University, please contact student.services@rau.ac.uk to discuss the process.


Plagiarism

academicIf your Issue is:

My originality score is 35%. Should I be worried?

Answer:

The originality score on Turnitin is a measure of how similar your work is to other work already submitted to Turnitin or existing on the internet. The Turnitin score may appear high if you have used a template cover sheet, or if you have included a large number of references and Turnitin has included these in its report. But these would not be a worrying contribution to your Turnitin score.    

Turnitin will also detect if you have copied, or copied and only slightly changed, content from another source.  This is generally not what you should be including in your submitted work.  In some cases, it may be appropriate to quote directly the words used by a previous author.  However, this is only the correct approach if the words themselves are of significance, not just the sense the author was conveying. 

In all other cases, you should reword the previous author’s work to demonstrate that you have understood it, and to embed it in to your essay or dissertation.  All references to previous work should be fully referenced in the text and in your reference list. 

For further information consult the Turnitin Plagiarism Checker on the Gateway Homepage, and see the Library’s Guide to APA Referencing on the Library page: https://gateway.rau.ac.uk/course/view.php?id=1373&section=2

The secret to avoiding plagiarism is making good notes in your own words, and referencing!


Police

problemIf your Issue is:
I'm in trouble with the police

Answer:
Your Personal Tutor is available to talk to you or you can visit Student Support Services for help. 


Post

infoIf your Issue is:
Can I send recorded delivery from campus? 

Answer:
Visit the Porter's Lodge where they will be able to assist you. There is also a post box onsite for sending outgoing letters. 


Pregnancy

problemIf your Issue is:
I think I may be pregnant - where can I go for help?

Answer:
See Health / Medical Centre. Also visit Student Support Services Hub where you will be able to talk to someone impartial and in confidence.

You can also see:
https://www.brook.org.uk/your-life/category/pregnancy

Another link you can try is: https://www.bpas.org/


Printing

infoIf your Issue is:
How can I print from my laptop?

Answer:
If you have any issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).


Programme Manager

academicIf your Issue is: 
I can't talk to my Module Leader. Who is my Programme Manager?

Answer:
Whilst you might feel you can't talk to your Module Leader about a matter, it is always best to try if you can, if only out of respect. If you find that your Module Leader is not open to your problem or difficulty, then please do raise it with the Programme Manager. You can find out who this is on your Programme Gateway Page or ask any of the professional staff in the Frank Garner Hub Office (first floor) . You may also want to mention this to your  Personal Tutor.


Public transport

infoPlease see Travel.


R

Racism

problemIf your Issue is:
I'm being verbally abused because of my nationality or race

Answer:
Racism is not tolerated at the RAU. Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager. 

Contact email: steve.martin@rau.ac.uk.  

You can also e-mail student.services@rau.ac.uk.  It's important you let someone know what is happening. You can also see the Student Support page on Gateway.



Rape

problemIf your Issue is:
I have been raped or sexually assaulted

Answer:

Student Support services staff are here to support you whether or not you choose to report this to the police. If you need support outside office hours contact Porters Lodge/Security staff on the dedicated 24/7 emergency landline 01285 889834. They will be able to contact the Duty Officer to help you. It's important that you tell someone you trust.



Regulations

academicIf your Issue is:

What do the regulations say about…?

Answer:
You can find most, if not all, RAU regulations on the RAU Website. Also, the Student Handbook provides a basic statement of the regulations with links to greater detail if you need it. If you are still struggling, make an appointment to see your Module Leader or Personal Tutor as appropriate.  


Relationships

problemIf your Issue is:
I can't concentrate since we split up

Answer:
Visit Student Support Services Hub who have resources available to help you concentrate.  You can also speak to your Personal Tutor.


Restaurant

Restaurant opening times can be found in the Student Handbook.

NOTE: Currently opening times are variable.

Please check the times here:

https://www.rau.ac.uk/university-life/restaurant


Round App

informationIf your Issue is:
How do I order food and drink contactlessly?

Answer:
The round app can be downloaded to your phone which will enable you to order from The Retreat Café or Shop and from The Tythe Bar.

The app can be downloaded here: https://round.app/

Round


Rules

problemIf your Issue is:

I've been fined by RAU, why!?

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. You will be provided with advice and guidance about what the fine is for or where to go with this issue.

You can also see:
https://urbanfox.info/cirencester-crossfit/


S

Security

infoIf your Issue is:
How can I contact Security out of hours?

Answer:
From 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. There is also a 24/7 emergency landline number 01285 889834. For life threatening emergencies call 999. For non life threatening issues call police on 101 or medical services on 111. 

Always tell the Porters Lodge or Security if you have to call emergency services so that they can direct them to you quickly.

Security are based in the Porters Lodge.










Sexism

problemIf your Issue is:
I've been subject to sexist remarks


Answer:
Report it to the SPOC (single person of contact) Steve Martin, Security and Student Conduct Manager.

Contact email: steve.martin@rau.ac.uk. 

You can also contact the Student Support Services team on student.services@rau.ac.uk.  It's important you let someone know what is happening.


Sexual health

healthIf your Issue is:
Well...I've got this, erm,....…

Answer:
A sexual health clinic operates from the University Health / Medical centre during term time please see the University Support Services Gateway page for details.


Shop

informationIf your Issue is:
I forgot to buy milk! Is there a shop on campus?


Answer:
There is an on campus shop situated at the back of the Retreat Coffee Shop. You can buy essentials like milk, washing powder, pens and some RAU branded goods such as an eco friendly refillable travel mug. 



Shuttle bus

Please see Travel


Socialising

infoIf your Issue is:
How can I meet new people? I'm really shy

Answer:
The STARs run events and provide advice for student life.  You can also speak to the Student Support Services team  who are located in the Student Support Services Hub  in the Emrys Jones Centre. 


Societies

infoIf your Issue is:
What societies can I join?

Answer:
Visit the Student Union Office situated in the Log Cabin next to Cedar Lodge or email lewis.bebb@rau.ac.uk. The STARs also arrange events on a regular basis and they can be found in the Student Support Services Hub in the Emrys Jones Centre. 


Special needs

healthIf your Issue is:
Who can help me with my Dyslexia/ Autism/ Aspergers/ ADHD?

Answer:

Let the University know as far in advance as possible. Contact the Disability & Inclusive Learning Advisor Rebecca Reynolds who is based in the Student Hub, Emrys Jones Centre. You will be offered an appointment to discuss what adjustments are possible to support you.

Contact details: e-mail enable@rau.ac.uk

You can also see:
The RAU Dyslexia and Disability page on Gateway and on the RAU website:
https://www.rau.ac.uk/university-life/student-services/support-and-wellbeing/disabilitydyslexia


Stalking

problemIf your Issue is:

Someone is following me

Answer:
Please report this to the police.  Student Support Services staff can also help you with this. If you need support outside office hours the Porters Lodge will be able to contact the Duty Officer for you.  They can be contacted from 7:00am - 8:00pm ring 01285 652531, from 8:00pm - 7:00am call 07960031821. It is important you let someone know what is happening.

You can also see:

Check out the Hollie Guard personal security app it's free
https://hollieguard.com/




STARs

informationIf your Issue is:
What are STARs and what do they do?

Answer: STARs are student ambassadors who are trained to offer peer-to-peer support. You can find out more about STARs on the University Support Services Gateway page.

You can also contact student.services@rau.ac.uk if you would like the opportunity to become a STAR. 




Stress

Please see Wellbeing

Struggling academically

academicIf your Issue is:
I just don't get it!

Answer:

If this feeling is due to a particular module, then it is best to discuss it with your Module Leader as they are best placed to help you with alternative learning strategies. If it's University learning in general, you might want to talk to your Personal Tutor who can look at things more holistically and help you understand why you are struggling. 


It might be that you are dyslexic and never knew or you just haven't been given the opportunity to develop your learning skills. For advice and support, contact the Disability and Inclusive Learning Advisor on enable@rau.ac.uk or pop into the Student Hubb in Emrys Jones. Be assured at RAU we want every student to reach their full potential. You may need to push yourself, but we are here to help you.


Student Ambassadors

information


Our Student Ambassadors will be able to give you a real insight into the programmes we offer at RAU and the lowdown on student life. 

You can contact a Student Ambassador here

https://www.rau.ac.uk/search/site/student%20ambassadors




Student loan

problem

If your Issue is:
Do I have to apply for my loan each year?

Answer:
Yes. Speak to the finance team by emailing studentfees@rau.ac.uk and they will be able to advise you. 

You can also see:
https://www.slc.co.uk/students-and-customers.aspx




Student Lounge

informationIf your Issue is:  
I enjoy socialising but I choose not to drink alcohol. Is there anywhere I can relax that is an alcohol free zone? 

Answer:
The Student Lounge is a relaxing, alcohol free zone. It is situated in The Main Building behind the Porters Lodge, between The Chapel and Tithe Barn.  It is often the location for events organised by the STARs. 






Student Support Services Hub

informationIf your Issue is:
Where can I find Student Support Services?

Answer: Student Support Services are located in the Student Support Services Hub in the Emrys Jones Centre. An open door policy ensures you are welcome at any time for support including Counselling, Well-being, International Liaison, Careers and Disability Support.  To find out more, please visit the University Support Services Gateway page 





Student Union

informationIf your Issue is:

Where is the Student Union located? 


Answer:
The Student Union Office is situated in the Log Cabin next to Cedar Lodge. Daily communications about Student Union and campus activities can be found on the RAU Student Community Facebook page or you can email lewis.bebb@rau.ac.uk.

More information about the Student Union can be found here:

https://www.rau.ac.uk/university-life/social/student-union



Studies

academicIf your Issue is:
I revise, but nothing sticks

Answer:

Your Module Leaders are best placed to help you with specific subject areas, but for help with general revision technique and exam preparation, see the Study Skills page on Gateway, and also the Library page. Your Personal Tutor would also be happy to share some general hints and tips with you. 


Suicide

ProblemIf your Issue is:
It'd be easier to end it all

Answer:
Student Support Services staff are available to help you. Please call in as soon as you can to discuss this further and get help. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111. Please don't suffer alone.

Another link you can try is:
http://www.samaritans.org/how-we-can-help-you/contact-us

If your Issue is:
I'm worried about my friend

Student Support Services staff are available to help you. Please call in as soon as you can to discuss this further and get support. For life threatening emergencies call 999 or in non threatening emergencies call Police on 101 or medical services on 111.  It's important you don't try to cope with this on your own.


Summons

Also see Driving


Surgery

healthIf your Issue is:
I need an operation

Answer:

If you have to miss University to undergo a medical procedure, speak to your Personal Tutor and email absence@rau.ac.uk. You may need to apply for an extension or deferral, so contact extensions@rau.ac.uk or student.services@rau.ac.uk who will be able to help.

Remember to advise the University when you return to your studies. 




T

Terminal illness

problemIf your Issue is:
One of my parents has just been diagnosed with cancer or another serious illness

Answer:
Your Personal Tutor is available to talk to you or you can visit  Student Support Services for help. You may also be able to apply for an extension or deferral due to exceptional circumstances if your work has suffered as a result of a family issue. Please speak to Student Support Services staff who will explain the process and provide advice.

The RAU Academic Regulations are available from the RAU website:
https://www.rau.ac.uk/about/organisation/public-information/academic-information/academic-policies-and-procedures

You can also see:
https://www.macmillan.org.uk/information-and-support/audience/someone-i-know-has-cancer.html


Terrorism

Please see Extremism


The Clinic

The Clinic see Health / Medical Centre


Theft

If your Issue is:problem
Someone stole my mobile!

Answer:
Report it to the Security/Porters Lodge as soon as possible and also report it to the police - telephone 101.


You might also try:
There are some excellent preventative measures contained in this link:

https://www.police.uk/pu/advice-crime-prevention/


Threatening behaviour

problemIf your Issue is:
They told me they'd hurt me

Answer:
If the threat came from another student or University community member speak to Steve Martin, Security and Student Conduct Manager. 

Contact email: steve.martin@rau.ac.uk. 

His office is next to the Student Lounge, under the arches adjoining the Tithe Barn and he will provide advice and guidance about where to go with this issue. If the threat came from a member of the public please report this to the police. Student Support Services will also be able to provide support and advice in either case.

You can also see: 
Opening hours of Student Support Services


Travel

infoIf your Issue is:
Can I lift share?

Answer: 
Lift sharing is a great way to cut costs and meet others at University. There is a student led Facebook group: RAU Cirencester Carpooling, which students tend to use for long journeys

You can also see that:
Some students and staff are on also on here https://liftshare.com/uk


If your Issue is:
What times does the Shuttle Bus run?

Answer:
The Shuttle Bus picks up/drops off at specific points in Cirencester. Please refer to the University Shuttle bus link on Gateway for the timetable.

NOTE The shuttle bus is currently not running due to Covid.



Trouble

problemIf your Issue is:
I'm in trouble with the University or the local community

Answer:
Speak to the Student & Community Officer who can be found in the Student Union Office located in the Log Cabin next to Cedar Lodge. They will be able to provide some advice and guidance about where to go with this issue. You can also contact student.services@rau.ac.uk who will be able to advise you. 


You can also see:
https://urbanfox.info/cirencester-crossfit/


V

Volunteering

infoIf your Issue is:
I'd like to do some voluntary work. What would you suggest?

Answer:

For information on opportunities and how to maximise the benefit for your CV and skills contact the RAU Careers Service at careers@rau.ac.uk, or during term time call in to EJ01 in the Student Hub in the Emrys Jones Centre. There are also notice boards promoting opportunities in the Hub. 


You can also see:
https://www.nus.org.uk/en/advice/volunteering/work-experience-and-internships-volunteering/

The Careers page on Gateway or ask the Student Union for advice about local volunteering opportunities.


W

Weight

healthIf your Issue is: 
I need to lose some weight

Answer:
Seeing the nurse would be the best place to start. She can recommend resources and help to achieve the required results. See Health/Medical Centre for opening times. 

You can also see:
Various diet clubs available include Slimming World and Weightwatchers - Google them to find a local centre.


Wellbeing

problemIf your Issue is:
I'm not feeling myself, can't sleep well/my appetite has changed/feeling stressed

Answer:
Drop in to the Student Support Services Hub or contact the Student Support Services team on student.services@rau.ac.uk. 


WIFI

infoIf your Issue is:
How can I connect to the wifi?

Answer:
If you have any IT issues please contact the IT Service Desk in person in the Library Foyer, by phone on 01285 889 841 or by email at IT.Service.Desk@rau.ac.uk (open Monday to Friday from 8:30am - 5:30pm).



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